Regional Medical Operations & Excellence Lead

Job Summary

The Regional Medical Operations & Excellence Lead based in Singapore plays a critical role in enabling and optimizing the execution of medical strategies across the region with a strong focus on patient-centricity operational efficiency and stakeholder value. This role is responsible for building medical capabilities driving digital transformation enhancing cross-functional collaboration and embedding insight-driven approaches that maximize scientific and strategic impact. Ultimately the position ensures better patient outcomes and a stronger partner experience.

Key Responsibilities

Strategic Enablement

• Partner with regional and country medical leaders to ensure effective execution of medical strategies.
• Translate strategic objectives into actionable operational plans adapted to diverse healthcare environments.

Medical Capabilities & Training

• Assess core capability needs and design structured training programs for field and office-based medical teams.
• Develop training that encompasses technical expertise patient pathways healthcare system dynamics and burden of disease.
• Lead rollout of digital and blended learning solutions; foster knowledge exchange and best-practice sharing across markets.

Digital Education Strategy

• Drive the design and execution of a comprehensive digital medical education strategy for internal (e.g. MSLs) and external (e.g. HCPs) stakeholders.
• Oversee digital platforms and content development ensuring initiatives enable clinicians to make better-informed decisions.

Operations & Governance

• Ensure operational excellence through SOPs KPIs budget management and efficient workflows.
• Implement compliant processes that free up medical teams for value-added patient and HCP activities.
• Maintain alignment with legal compliance and regulatory partners.

Systems & Digital Tools

• Champion the use and optimization of medical CRM systems insight management tools and digital enablement platforms.
• Drive adoption and continuous improvement of digital tools to enable data-driven decisions and strategic agility.

Insight & Engagement Excellence

• Build robust frameworks for insight capture analysis and strategy refinement.
• Equip medical teams with tools that enhance KOL engagement and scientific impact.

Cross-functional Collaboration

• Act as a strategic bridge between medical affairs commercial compliance regulatory and market access functions.
• Support integrated planning processes that align medical and commercial objectives while ensuring compliance.

Continuous Improvement

• Establish mechanisms to benchmark and track medical performance across the region.
• Identify opportunities for innovation in processes systems and structures.
• Foster a culture of continuous learning curiosity and scientific excellence.

Functional Skills and Knowledge

• Strong understanding of medical affairs strategy scientific engagement and compliance standards.
• Proven experience implementing digital tools and driving field medical excellence.
• Demonstrated ability to translate insights into patient- and HCP-focused strategies.
• Expertise in capability building project management and cross-functional collaboration.
• Data-driven mindset with a strong focus on continuous improvement and innovation.

Education & Experience

• Advanced degree in life sciences (MD PharmD PhD or equivalent) strongly preferred.
• 8 years of experience in medical affairs or medical operations within the pharmaceutical/biotech industry.
• Regional or cross-country experience in a matrix organization strongly preferred.