Strategic Services Consultant

San Diego, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At ClickUp were not just building software. Were architecting the future of work! In a world overwhelmed by work sprawl we saw a better way. Thats why we created the first truly converged AI workspace unifying tasks docs chat calendar and enterprise search all supercharged by context-driven AI empowering millions of teams to break free from silos reclaim their time and unlock new levels of productivity. At ClickUp youll have the opportunity to learn use and pioneer AI in ways that shape not only our product but the future of work itself. Join us and be part of a bold innovative team thats redefining whats possible!

This is a once-in-a-lifetime opportunity to join a hyper growth startup as an Strategic Services Consultant within our AMER Professional Services team.

Were in search of an experienced Strategic Services Consultant within the AMER region. This spans everything from developing a long-term strategy and project plan with the Customer decision managers managing and delivering on the plan to answering tactical product questions. Tactically speaking this will include conducting discovery making recommendations based on discovery managing those projects and enabling the customer and their users via training and change management concepts.

Given were in hyper growth mode were looking for someone who is a little scrappy knows how to hustle and is prepared to get their hands dirty. Great data hygiene project management skills Champion building attention to detail and time management will be your greatest strengths as youll be supporting multiple customers across the AMER region.

The Role:

Lead the creation of comprehensive strategic roadmaps for clients aligning their business objectives with ClickUp solutions.
Provide expert consultation to clients on leveraging ClickUp to optimize processes improve ROI and enhance overall operational efficiency.
Conduct thorough ROI analysis demonstrating the value of ClickUp features and advising clients on maximizing their investment.
Identify initiatives to maintain and manage customer expectations and satisfaction. This include conducting discovery making recommendations managing any associated projects and enabling the customer.
Collaborate with an offshore team to deliver customer projects and ensure accurate execution of deliverables.
Partner with customers across the AMER region to establish clear business goals timelines priorities and metrics of success.
Identify and nurture client champions within organizations building strong relationships to drive user adoption and satisfaction.
Run meetings to assess progress against goals opportunities for improvement and impact of ClickUp on team productivity.
Host regular syncs with the Customer to help uncover other potential areas for success
Work with customers to gather functional and technical requirements then map those requirements to a ClickUp solution. Work with ClickUps Services Integration team to scope integrations where appropriate including positioning integrations with our customers as an offering
Act as a product expert and advocate for the Customer and their internal success at ClickUp
Partner with the Sales Solution Engineering Success Support and Product teams to understand customer use cases transfer knowledge and provide real time feedback on feature requests and limitations.
Collaborate with the sale and success teams to identify opportunities for account growth expansion upselling additional services and ensuring overall client success.
Contribute to the definition development and improvement of both regional and global operational processes.
Prioritize the customer experience lead by example and monitor adherence to professional services policies and procedures.
Act as a coach and mentor to less experienced team members.

Qualifications:

2-3 years of experience in B2B SaaS as a technical customer success manager implementation manager technical project manager technical account manager or technical consultant specifically within onboarding and implementation of software.
Strong project management skills to keep projects on-track and manage unique flows.
At least 2 years of experience implementing new technology for medium and large organizations.
Strong problem solving skills.
Ability to clearly articulate technical topics to a non-technical audience.
Superb written and verbal communication skills.
Positive attitude empathy and high energy.
Strong customer-facing and presentation skills with the ability to establish credibility with executives.
Some travel may be required based on client needs.

Bonus:

Experience in SaaS PPM software or collaborative work management (CWM) tools such as Monday Wrike Planview Changepoint CA Mavenlink Workfront etc.
Experience with relevant enterprise solutions such as JIRA ServiceNow SFDC Oracle SAP Workday Netsuite etc.
Experience in Big 4 consulting firm or equivalent enterprise software Professional Services org deploying software across multiple organizations and use cases of an enterprise.
Experience building technical integrations via API middleware or PaaS tools.
Qualifications in PMP PRINCE2 Scrum Kanban Agile etc.
PMP or Agile Scrum certified.
MBA.

Salary and Benefits

At ClickUp we believe in transparency and fairness in compensation. The range displayed reflects the minimum and maximum target salaries for the position across all US locations. Please note that the actual compensation for this position may vary and is dependent on factors such as geographic location interview performance years of experience education level and specific skills. We encourage candidates to discuss compensation expectations during the interview process to ensure alignment with their qualifications and our companys compensation philosophy.

This position is eligible for the following benefits and perks:

Equity
401k
Health Dental and Vision insurance
Spending accounts
Life & Disability
Paid parental leave
Flexible paid time off
Enhanced employee assistance program
Employee wellness stipend
Professional development stipend

USA Salary Range (OTE)

$125000$162500 USD

Unsure if you meet all the qualifications of this job description but are deeply excited about the role We hire based on ambition grit and a passion for improving the way people work. If you think ClickUp is the company for you we encourage you to apply!

At ClickUp we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each persons journey to build their boldest career.

ClickUp is an Equal Opportunity Employer and qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin.

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Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

ClickUp Talent Acquisition will only initiate contact via an @ email or through our official careers portal on . We will never request fees payments or sensitive personal information. Please disregard any offers received outside these channels and report them to

Required Experience:

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