Treatment Coordinator

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Were committed to bringing passion and customer focus to the business.

At Westrock Orthodontics we believe every smile tells a story and were looking for a Treatment Coordinator to help patients start theirs. From the first call to treatment day youll guide patients through the process with confidence compassion and clarity. Its fun to work in a company where people truly BELIEVE in what theyre doing JOIN US!

The Treatment Coordinator (TC) controls the new patient flow of the practice. The TC plays a vital role in customer relations and service. The Treatment coordinators goal is to capture new patients and retain the existing patients through quality customer care. This is a position where you will be selling Orthodontic treatments and services to clients who have come into the clinic for treatment consultations. You must be an energetic individual with the ability to understand all aspects of the treatment plan and explain it to the patient.

What Youll Do:

• Lead New Patient Journeys: Make welcome calls confirm insurance build rapport and guide families through their first visit.

• Coordinate Treatment Plans: Ensure all records are complete and accurate present financial options clearly and support same-day treatment starts.

• Manage Patient Follow-Ups: Own pending and observation lists fill appointment gaps and re-engage patients in their treatment plans.

• Deliver Financial Presentations: Present and explain payment options answer questions and help patients feel confident in their investment.

• Promote the Practice: Build strong community relationships with referring doctors schools and partners and encourage word-of-mouth referrals through a positive patient experience.

What Were Looking For

• 1 years in a dental orthodontic or healthcare front office receptionist or treatment coordination role.

• A high school diploma or equivalent is required; postsecondary education or dental/medical office training is a plus.

• Dental Assistant certification CPR certification or equivalent credentials.

Why Rock Dental Brands

At Rock Dental Brands were dedicated to transforming lives through confident smiles. As part of the Rock Dental Brands family youll be surrounded by a supportive team leadership that empowers your growth and a company culture built on respect collaboration and excellence in patient care.

• Competitive Pay

• Career Growth Opportunities

• Paid Time Off & Holiday Pay

• Flexible Health Insurance Options

• 401(k) with Company Match

• Employer-paid pre-tax Health Savings Account with Employer Contributions

• Supportive Collaborative Team Culture Making a Real Impact on Patient Lives

• We will train the right individual for the job!

• And More!

Join a practice where your passion meets purposeand where you help people smile brighter every day.