Staff Engineer, Voice Core

GCIs Staff Engineer Voice Core will be responsible for the implementation configuration validation and ongoing support of GCIs telecommunications and data network switching infrastructure. This role ensures seamless transmission of voice data and multimedia traffic through the effective configuration monitoring and optimization of switching systems.

The position requires expertise across a broad range of switching technologiesdigital analog and packet-basedutilizing solutions from industry-leading vendors such as Metaswitch Ribbon Oracle and REDCOM. As an advanced-level engineering role it demands deep subject matter expertise independent decision-making on complex engineering challenges and the ability to provide technical direction to maintain service-level commitments. Key responsibilities include:

• Serving as project engineer for major complex initiatives ensuring solutions are designed planned analyzed and implemented to integrate seamlessly across business departments.
• Providing technical leadership oversight and mentorship to junior engineers including reviewing their documentation and finalizing design specifications for operational deployment.
• Acting as the subject matter expert with advanced knowledge of how technologies integrate across multiple computing platforms.

Applying expert-level understanding of engineering principles including high availability redundancy reliability testing security and industry standards.

Delivering solutions under challenging deadlines and operating constraints while maintaining excellence in budget and time management across multiple concurrent projects.

This role is expected to consistently demonstrate leadership in technical execution strategic planning and cross-functional collaboration. The Staff Engineer Voice Core serves as a trusted expert and technical authority within the company ensuring that critical infrastructure and services operate at the highest levels of performance reliability and security.

Technical Leadership in Switching & Signaling Systems:

• Provide strategic and technical leadership as the principal authority in the evaluation design configuration and ongoing optimization of Class 4/Class 5 switching platforms including Metaswitch softswitches SBCs and MGWs. Applies deep subject matter expertise in key telecommunications protocolssuch as SIP SS7/SIGTRAN MGCP ISDN PRI TDM and IMS based architectureto ensure the delivery of scalable resilient and interoperable network solutions aligned with enterprise objectives and long-term service strategies.
• Works with a high degree of autonomy and authority regularly interfacing with directors senior directors and vice presidents to influence architectural direction and support enterprise-wide initiatives. Holds profit-and-loss accountability and plays a vital role in shaping departmental strategies long-range planning policy development and budgeting processes.

Leadership on Special Projects & Strategic Initiatives:

• Drives and contributes to high-impact engineering initiatives special assignments and complex technology transformation programs. Oversees the coordination of cross-functional resources project timelines and deliverables for initiatives that carry significant business and technical visibility.
• Ensuring that all project efforts are aligned with the companys strategic direction technical roadmap and evolving industry standards helping the organization stay competitive in a rapidly changing telecommunications landscape.

Technology Validation & Lab Testing:

• Design document and lead the execution of comprehensive lab test plans for new products protocols and technologies ensuring alignment with current industry best practices prior to production deployment.
• Ensure consistency clarity and technical accuracy in all deliverables with test outcomes documented in accordance with formal engineering standards.
• Oversee the accuracy and completeness of network documentation using platforms such as Confluence to facilitate effective knowledge transfer of design architectures configuration and asset standards.

Network Performance & Lifecycle Management:

• Develop performance measurement subsystems for reporting network systems performance performs advanced monitoring and review of Key Performance Indicators (KPI).
• Leads/participates in the development of inter and intra team processes for system performance.
• Serves as KPI Subject Matter Expert (SME) monitoring statistical network performance data.
• Develop and maintain detailed 1-2-year capital and 5-year forward looking plans consistent with the technology roadmap.

Collaboration & Technical Advisory:

• Work directly with vendors and solution partners on product evaluations roadmap discussions and architectural reviews.
• Participate in deep-dive technical strategy sessions to evaluate technology options address engineering challenges and identify innovation opportunities.
• Act as a liaison between internal teams and external technology providers to ensure alignment and accountability.
• Serve as a trusted advisor to engineering and executive leadership providing expert guidance on network design platform selection and technical risk assessments.

• ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve. Take ownership and accountability of problems and facilitate finding a solution involving other groups as necessary. Own and manage priorities and individual tasks without direct supervision. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles. Lead by example on all fronts.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally including the ability to explain technical concepts to all audiences. Decision making problem solving both technical and procedural. Build and maintain effective working relationships with leadership peers customers and vendors.
• COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCIs Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer a professional level of service to both external and internal customers.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Build and maintain effective working relationships with leadership peers customers and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment professionally.
• RESULTS - Uses a combination of knowledge initiative sound decision making innovation adaptability and problem solving. Ability to provide training to team members in technology.
• TECHNICAL PROFICIENCY -MS Office knowledge (e.g. Outlook Teams Word Excel). Knowledge of standard network engineering concepts. Ability to create and edit network diagrams.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelor of Science Degree in Telecommunications Electrical Engineering Computer Engineering Mathematics Physics or related field.*
• Minimum of twelve years ofprogressive experience in engineering with a strong emphasis on Class 4/Class 5 switch technologies.*
• Foundational understanding of TCP/IP protocol stack elements utilized in Voice over Internet Protocol (VoIP) communication systems (e.g. session initiation protocol real-time transport protocol).
• IPV4 and IPV6 networking knowledge and principles experience including network monitoring testing and reporting.

Preferred:

• Experience within the Telecommunications industry.
• Other relevant telecom industry or job specific certifications.
  • Metaswitch
  • CCNA
  • VoIP
  • SS7/SIGTRAN
  • SSCA(SIP School Certified Associate)

DRIVING REQUIREMENTS:

• This position may require access to reliable transportation for occasional travel between retail store locations offices worksites or other locations as needed.

• Work is primarily sedentary requiring daily routine computer usage.
• Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficiently to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends holidays before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.

CTO Staff Engineer Voice Core

This role is part of CTO focused on technology related to Voice Core Engineering.

Protocols & Standards:

Hardware & Software:

Preferred Certifications: