Account Relationship Officer - Boise or Idaho Falls

Zions Bank recognizes that its success comes from the dedication experience and talents of its diverse employee base. As we usher in the next generation of banking were committed to being the premier employer of choice. Were proud to have ranked among American Banker magazines Best Banks to Work For almost every year since 2013 as Best Employer from Utahs Best of State among the Best Places to Work in Idaho and among the Salt Lake Tribunes Top Workplaces. Make the leap into a new era of banking. Let us transform your career.

We are looking for an experiencedAccount Relationship Officerto provide top-notch customer service to our clients and customers in Boise or Idaho role performs full-service banking services to new and existing customers within the branch with a primary focus on sales and service. If you are passionate about being part of a community being a team player and helping others reach their financial goals then we are interested in speaking with you!

Key Responsibilities:

• Provide operational and administrative support in loans deposits and account servicing.
• Deliver exceptional customer service while representing the bank professionally.
• Ensure adherence to compliance security protocols and regulatory requirements.
• Participate in client meetings to understand deposit and operational needs and support relationship strategies.
• Conduct research on loan and deposit accounts using internal systems.
• Open new accounts and actively cross-sell bank products and services.
• Manage operational tasks including address/phone updates statement pulls refunds wires fee waivers and online banking enrollment.
• Process payments transfers payoff requests auto payments and transaction disputes.
• Support consumer loan boarding and funding check/card ordering and maintenance.
• Present operational updates during sales meetings and contribute to team training efforts.
• Perform other duties as assigned to support departmental goals.

Qualifications:

• Requires a High School diploma or equivalent and 2 years experience in banking loans deposits account servicing or other directly related experience.
• College degree preferred.
• Proficient knowledge of branch operations including loans deposits new accounts banking principles and policies.
• Working knowledge of various word processing and spreadsheet software.
• Must have excellent customer service and communications skills.
• Ability to work with relationship managers and clients as needed.

Benefits:

• Medical Dental and Vision Insurance - START DAY ONE!

• Life and Disability Insurance Paid Parental Leave and Adoption Assistance

• Health Savings (HSA) Flexible Spending (FSA) and dependent care accounts

• Paid Training Paid Time Off (PTO) and 11 Paid Federal Holidays

• 401(k) plan with company match Profit Sharing competitive compensation in line with work experience

• Mental health benefits including coaching and therapy sessions

• Tuition Reimbursement for qualifying employees

• Employee Ambassador preferred banking products