Service Desk Engineer
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Job Location:
Yearly Salary:
Posted on:
14-09-2025
Vacancies:
1 Vacancy
Job Summary
Job Title : Service Desk Engineer
Experience : 3 to 5 years
Certification : ITIL Foundation MCSE CCNA CompTIA ACompTIA N Azure or any Cloud/Technology related certificates
Responsibilities :
Receive IT support requests via various support channels such as email phone and Teams and log them in the ticketing system
Logging Handling and Resolving the tickets in ticketing system.
Handle L1 tickets troubleshoot and diagnose IT problems identify root causes and implement solutions with low MTTR
Responding in a timely manner to technical issues and requests with high quality to meet Response SLA.
Installing and configuring computer hardware software systems networks printers and scanners for end users
User access management
Analyze diagnose and troubleshoot issues and malfunctions with hardware and software.
Excellent problem-solving and analytical skills
The ability to break down technological processes and deliver clear step-by-step instructions to users.
Provide professional support to VIP users.
Assisting with the setup and deployment of new devices including computers printers and mobile devices
Providing training and guidance to end-users on IT tools applications and best practices to enhance their productivity and technical proficiency
Work with the team to provide high quality IT services to the users.
Manage tickets as ITIL process efficiently as per defined SLA
Routing tickets in ITSM tool for efficient ticket management and timely resolution
Mandatory :
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
Basic networking experience
Comprehensive experience in OS systems.
Proven experience in ticketing systems BMC Remedy and Manage Engine ITSM preferred
ITIL V3 Foundation certified
Required Experience:
Manager
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
Intertec Systems is an IT services company headquarters in Dubai. We specialize in Retail, Banking, Insurance, and Healthcare organizations across Middle East and India. Intertec’s key capabilities include Digitalization of Business Operations, IT Services and Operations, Hybrid IT, S ... View more
