Junior Network Security Support Engineer
Junior Network Security Support Engineer
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Job Description
Start: Immediately
Location: Richmond London HQ & Home
Hybrid Working (2-3 days in the office)
Salary: Competitive Overtime & Benefits
About Kerv Connect
Kerv Connect is the networking and security practice within the Kerv Group. We support digital transformation through secure automated and easy-to-manage solutions for the data centre branch office and cloud.
Our mission is to solve real-world business challenges through the smart deployment of technology and process. Our services and solutions focus on network and security technologies that transform infrastructure to meet the evolving demands of digital business.
All About You
Were looking for a Level-1 Triage Network & Security Engineer to join our Service Desk Operations Team. This is an excellent opportunity for someone early in their career to gain hands-on experience across a range of technologies including Routing SD-WAN Firewalls and Internet connectivity.
This role is predominantly home-based though occasional travel to Kerv sites may be required. Were looking for someone who is customer-focused professional proactive and self-motivated.
As a Level-1 Engineer youll be the first point of contact for incoming support tickets triaging incidents and escalating to the relevant technical teams. Youll work closely with colleagues customers and third-party providers to maintain service excellence.
Your Part to Play
Triage incoming service tickets related to network and security infrastructure
Provide first-line support for incidents and service requests
Escalate issues to the appropriate technical teams according to SLAs
Communicate professionally with customers and third-party Internet Service Providers
Contribute to implementation plans for change requests
Create and maintain accurate and high-quality technical documentation
Participate in the out-of-hours on-call rota
Work flexible shifts as required to meet customer needs
Desired Technical Knowledge
Basic understanding of networking concepts (Routing Switching TCP/IP DNS DHCP)
Exposure to SD-WAN technologies
Familiarity with Firewall policies IPS/IDS Web Filtering
Routing protocols such as OSPF BGP MPLS
Layer 2/3 Switching
DDI technologies (DNS/DHCP/IP Address Management)
Monitoring tools using SNMP or API integrations
ITSM/ticketing platforms (ServiceNow)
Basic familiarity with vendors such as:
- HP Aruba / SilverPeak
- Arista / VeloCloud
- Juniper Mist
- Fortinet
- Infoblox
- Cisco Meraki
- LogicMonitor
Note: Vendor training will be provided to close any gaps.
Skills & Attributes
Methodical and structured approach to troubleshooting
Ability to write clear and concise technical documentation
Excellent written and verbal communication skills
Strong time management and task prioritisation
Passion for delivering excellent customer service
Willingness to learn and grow in a fast-paced environment
You will live the Kerv values
Do The Right Thing
Build Future
Think Customer First
Team Is Everything
Spread Good Vibes
What We Offer
Private medical insurance
Pension scheme
25 days annual leave
Training and development opportunities
Employee Assistance Programme
Sick Pay and life assurance
Supportive team culture focused on innovation and career growth
At Kerv were building something special and were building it to last. We want everybody to feel valued included and love working together. With an uncompromising pursuit of amazing employee experience we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity equality and belonging through collaboration and creating exceptional solutions together.
Required Experience:
Junior IC
Employment Type
Full-Time
