Auto Physical Damage Claims Representative

Berkley Southeast is a member company of W. R. Berkley Corporation a Fortune 500 Company whose insurance company subsidiaries are rated A(Superior) by A. M. Best Company. BSIG provides local underwriting risk services claim marketing and audit services for agents and policyholders in Alabama Georgia Mississippi South Carolina North Carolina and Tennessee. We take a broad approach to underwriting for best in class businesses primarily in: construction light manufacturing wholesale distribution and business service industries.

The Company is an equal employment opportunity employer.

The Claims Representative is responsible for the quality handling and resolution of non-litigated claims including commercial auto claims in a timely and professional manner with emphasis on providing quality service while controlling expenses. This position routinely handles claims involving coverage issues significant injuries contractual liability issues and other claims that require specialized handling.

Candidate must work out of the Lawrenceville GA / 4 days in the office (Monday-Thursday) and remote Friday.

Key functions include but are not limited to the following:

• Review new losses and appropriately manage claims through coverage analysis investigation damages evaluation reserving and resolution on non-litigated casualty claims.
• Manage bodily injury claims auto material damage claims and total loss claims process. Includes vehicle appraisal procedures diminished value vendor networks subrogation demands salvage procedures and heavy equipment appraisals.
• Establish timely and accurate claim and expense reserves.
• Negotiate and convey claim settlements within authority limits.
• Participate in regional round table meetings as needed.
• Write Reservation of Rights and Coverage Denial letters and other complex correspondence.
• Maintain an effective dairy system and document claim file activities in accordance with established procedures.
• Manage file inventory to ensure timely resolution of cases.
• Handle files in compliance with state regulations.
• Provide excellent customer service to meet the needs of the insured agent and all other internal and external customers.
• Perform other duties as assigned.

• Min of 2 years commercial auto physical claim experience and bodily injury experience
• Excellent interpersonal communication organizational and presentation skills
• Computer proficiency working knowledge of Microsoft Office products
• Knowledge of tort and contract law and experience in auditing/reviewing casualty claim files
• Independent adjusters licenses for states of: AL GA MS NC SC & TN and/or ability to obtain licenses within 90 days of hire
• The Company is an equal employment opportunity employer.