Take your career to new heights with Loopio!

We are looking for a driven and highly-organized team member to join our Revenue Operations team. As the Senior Customer Success Systems Specialist with a focus on our key customer experience platforms your focus will be in supporting and optimizing such systems to help drive Loopios continued growth. The ideal candidate should have a deep understanding of Gainsight and be skilled in aligning technical solutions with business objectives.

Reporting into the Manager Revenue Systems this is an exciting opportunity for a detailed oriented individual with great interpersonal and analytical skills looking for a place to learn and grow in a collaborative environment. If you thrive on continuous improvement and iteration enjoy constant learning embrace adaptability and are passionate about automation this opportunity is perfect for you.

What Youll Be Doing:

• Systems Ownership:

  • Administer key revenue systems with a focus on Gainsight to meet business objectives and needs

  • Identify scope test and implement operational revenue improvement projects including prioritization and release large-scale updates that scale with the growth of the business.

  • Provide day-to-day technical support for the revenue teams via help desk tickets

• Process Design:

  • Translate business requirements from CX into scalable system solutions and automations

  • Create and maintain process and technical documentation that allows for future-proofing solutions and processes

• Scaled CS Partnership: Partner closely with the Scaled Customer Success Team to implement and execute system-driven projects (e.g. journey orchestrators automation workflows) that improve efficiency and customer outcomes at scale

• Cross-Functional Collaboration: Work cross-functionally with end-users RevOps and IT that support the key objectives of our go-to-market strategy

• Enablement: Train and support end users on Gainsight features and workflows driving adoption across CX and related teams.

• Continuous Improvement: Stay current with CX technology best practices and recommend enhancements that improve scalability and impact

What Youll Bring to the Team:

• 2 years in revenue operations roles managing or administering technology for GTM team

• Hands-on experience in administering or being a power user of Gainsight is required

• Innate curiosity and a quick learner - eager to dig into new tools processes and data to uncover opportunities

• Superior analytical and problem-solving skills

• Relentless learner mindset who thrives in a fast-changing environment and actively seeks out ways to improve systems processes and personal knowledge

• Impeccable time management and organizational skills

• Excellent verbal and written communication skills

• Experience in a customer-facing role (Customer Success Account Management Support or Sales) is preferred you understand the customer journey and what internal teams need to succeed.

• Experience with other sales tools (Salesforce Zendesk SkillJar etc.) are a plus.

Where Youll Work

• Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQd in Canada with established hub regions around the world where we hire from.

• Our employees (or Loopers as we call ourselves!) live and work in Canada (British Columbia and Ontario) London and India (specifically in Gujarat Maharashtra and Bengaluru).

• The majority of our team is based in ON and BC which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).

• We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!

• Youll collaborate with your teams virtually across the UK India and North America (were just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work during the workday

• We encourage asynchronous collaboration to effectively work as a global #OneTeam!

Why Youll Working at Loopio

• Your manager supports your development by providing ongoing feedback and regular 1-on-1s we leverage Lattice for our 1:1s and performance conversations

• You will have the opportunity to elevate your craft and the opportunity to explore your creativity with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.

• We offer a wide range of health and wellness benefits to support your physical and mental well-being starting day 1 with Loopio.

• Well set you up to work remotely with a MacBook laptop a monthly phone and internet subsidy and a work-from-home budget to help get your home office all set up.

• Youll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.

• Participate in townhalls AMA (Ask-Me-Anything) and quarterly celebrations to celebrate the big wins and milestones as #oneteam!

• Our four active Employee Resource Groups offer opportunities for employees to learn and connect year-round.

• Youll be a part of an award-winning workplace with an opportunity to make a big impact on the business.

Questioning your qualifications Read this Hi there we recognize that all too often potential candidates dont apply for a position simply because they dont hit every single criteria included in the job descriptionparticularly members of underrepresented groups.

Whether or not your experience checks off all the boxes on a job posting we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage so weve created prompts in the application for you to share more about yourself. If youve made a career transition (or a few!) youre self taught in a new role or you have skills/experience youd like to highlight we want to hear more about what you could bring to the table.

AI in Recruitment At Loopio we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening drafting preliminary job descriptions generating initial interview questions and occasionally sourcing prospective candidates. However AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team () should you require accommodations at any point during our virtual interview processes.

Required Experience:

Senior IC