Security Dual-Rate Supervisor (Garage/Parking)
Security Dual-Rate Supervisor (Garage/Parking)
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Salary Not Disclosed
1 Vacancy
Job Description
JOB DESCRIPTION:
Step into a pivotal role that blends leadership with hands-on security expertise. As a Security Dual Rate Supervisor youll seamlessly transition between acting as a Security Officer and stepping up as a Security Supervisorbased on departmental staffing needs and operational priorities. This exciting opportunity typically includes at least two days per week in a supervisory capacity guiding your team and ensuring top-notch security standards while spending three days per week in a Security Officer role actively contributing to the safety and integrity of the property.
SECURITY SUPERVISOR FUNCTIONS:
- Will work primarily in Parking Garage.
- Assists Shift Manager in accomplishing departmental goals and objectives.
- Coordinates all Security activity on an assigned shift.
- Monitors incident reports ensuring accuracy and efficiency. Initiates investigatory process when appropriate.
- Appears in Court as needed.
- Prepares work schedules and special details pertaining to shift.
- Personally responsible for all compliance matters pertaining to Security.
- Trains and coordinates staff to ensure compliance on all related policies.
- Performs duties as assigned.
- Acts as a role model and presents oneself as a credit to Harrahs and encourages others to do the same.
- Adheres to all department/company policies and procedures.
SECURITY OFFICER FUNCTIONS:
- Strive to offer warm and welcoming service to every customer! Responsible for the safety and well-being of guests and fellow employees.
- Check IDs and ensure all guests are at least 21 years of age to enter the casino.
- Observe and report disruptive or intoxicated persons.
- Provides guidance and offers general escort services Security Dispatch and security podiums.
- Patrols all sections of the property to identify safety hazards and breaks in security.
- Interviews investigate and documents all applicable incidents in accordance with company policy.
- Protects company assets by adhering to Illinois gaming regulations.
- Verifies jackpot payouts.
- Observe money and chip transfers throughout the property.
- Provide medical attention in emergencies to guests
- Ability to effectively communicate over the dispatch radio
- Adheres to all department and company policies and procedures.
- Acts as a role model presents oneself as a credit to Harrahs and encourages others to do the same.
- Meets the attendance guidelines of the job and adheres to regulatory departmental and company policies
- Maintain an upbeat demeanor in all interactions as well as maintain composure in handling difficult interactions.
- Completes all other duties as assigned.
REQUIREMENTS:
- 21 years of age or older required.
- High school diploma or equivalent required.
- Valid drivers license required to drive a security vehicle on the property when needed
- Prefer individuals with two years of police military or casino security experience
- Must possess good oral and written communication skills along with a good working knowledge of basic computer programs
- Must be able to listen and respond to visual and aural cues
- Must be able to get along with co-workers and work as a team
- Must be able to respond calmly and make rational decisions when handling customer needs and concerns.
- Must present a well-groomed appearance
- Must possess excellent customer service skills.
- Good oral and written communication skills including tact when dealing with difficult customers; must be fluent and literate in English
- Must be able to work a flexible schedule to include nights holidays and weekends.
PHYSICAL MENTAL AND ENVIRONMMENTAL DEMANDS:
- Must be able to lift up to 40 lbs. and carry objects weighing up to 40 lbs.
- Must be able to work in areas containing secondary smoke high noise levels bright lights and dust.
- Position requires 35% standing 5% sitting and 60% walking.
- Requires some kneeling and reaching overhead.
- Must be able to respond calmly in crisis and stressful situations and be able to make rational decisions when handling guest and employee issues.
- Must be able to restrain individuals when a condition of arrest exists physically
- Requires frequent bending pushing twisting climbing and stooping.
- Must be able to respond to touch speech smell aural and visual cues.
- Must be able to work in a fast-paced environment involving constant public contact.
COMPENSATION & BENEFITS:
- $19.00 per hour (Security Officer)
- $23.00 per hour (Supervisor)
- Bi-Weekly Pay Dates
- Paid Time Off 401(k) Medical Dental Vision Life & Disability Insurance - Holiday Pay
Required Experience:
Manager
Employment Type
Full-Time
