Sr Scientific Support Specialist - 1st Shift

• Provide support for handling of raw materials cleaning reagents gowning supplies and consumables including sanitization of all items being transferred into the cleanrooms.
• Ensure that all required materials and PPE are available for GMP cleaners before the end of shift.
• Ensure that GMP manufacturing teams and training lab have access to all necessary supplies and PPE as required.
• Promote a safe work environment through various safety initiatives within functional areas.
• Maintain safety awareness by maintaining and authoring Work Instructions assisting with Job Hazard Assessments and performing PPE assessments.
• Provide technical expertise and training to a diverse cross-functional team.
• Follow well defined procedures as outlined by Best Practices SOPs & work instructions. Take directions from Site Supervisor/Team Leader regarding daily duties.
• Shows strengths in assembling communicating and explaining job or site-specific performance metrics to Direct Manager.
• Communicates any customer issues or potential problems
• Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team.
• Listens to customer concerns constructively diffuses dissatisfaction and quickly identify course of action with a goal of first call resolution within established turnaround times.
• Adopts Practical Process Improvement (PPI) methodologies
• Attend required training sessions.
• Participate in projects and carry out duties as assigned.

Education:

• High school diploma or equivalent required.
• Biotechnology Course Certificate preferred.

Experience:

• Experience in a GXP laboratory setting.
• 2-3 years of dynamic proven experience preferred.

Knowledge Skills Abilities:

• Proven verbal written and presentation skills.
• Displays a high level of confidentiality for both customer and Thermo Fisher Scientific.
• Proven perfection in customer service skills.
• Detail oriented problem solver promotes team environment.
• Computer/software skills (i.e. Outlook Excel Word PowerPoint).
• Ability to establish and foster positive customer relationships.
• Strong interpersonal skills and proactive approach in all duties.
• Ability to instantly adapt to a flexible and changing schedule.
• Demonstrate a sense of urgency in completing work assignments.
• Good time management and organizational skills.
• Should be prepared to work overtime as required.

Working Conditions:

• Works primarily at customer locations in office environment around shipping/receiving docks stockrooms cleanroom suites storage locations and laboratory environments.
• It may be vital to walk/stand for 75-85% of the day.
• Must possess motor skills appropriate to the task.
• Capable of lifting pushing and pulling 30-40 pounds consistently up to 50 lbs.
• May have the capability to operate material handling equipment like push carts and pallet jacks.
• Competently wear and use Personal Protective Equipment (PPE) as required for the role.