Senior Customer Success Manager
Senior Customer Success Manager
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Job Description
We are looking for an experienced Senior Customer Success Manager who will act as a true business partner for our clients - not just a this role youll dive deep into clients businesses understand their strategic goals and help them grow by building long-term trust-based relationships. Youll be responsible for account growth strategic advisory and being the voice of the client inside our organization.
Senior Customer Success Manager to us is someone who is confident at the C-level skilled in negotiation and able to connect the dots between business product and technology.
Requirements
What we expect from you
- 7 years of experience in Customer Success / Strategic Account Management / Business Development in technology companies (software house digital agency SaaS consulting).
- Strong background in digital products / mobile / software.
- Experience working with enterprise clients and corporate structures.
- Proven track record of account growth upsell cross-sell and long-term client development.
- Executive presence and ability to handle difficult conversations while building trust.
- Strong business acumen understanding client business models and linking projects to 1224 month strategic goals.
- Excellent negotiation skills driving win-win outcomes.
- Analytical and strategic mindset turning data (financials NPS product success metrics) into recommendations.
- English C1/C2.
- Solid Excel skills and financial literacy.
- Curiosity problem-solving mindset ability to handle multiple threads without losing focus.
Nice to have
- Experience in strategic consulting or roles like Product Strategist / Business Developer.
- International exposure understanding cultural nuances in partnerships and negotiations.
What success in this role mean to us:
- Each client has a clear updated Account Growth Plan.
- At least one upsell/cross-sell opportunity per client per quarter.
- Forecasts and budgets are accurate and transparent.
- Clients see Droids On Roids as a long-term strategic partner for their business growth.
Why join us
- Youll work with top-tier international clients on strategic partnerships not one-off projects.
- Youll have space to influence how we build relationships with clients and set standards for Customer Success in our company.
- Opportunity to shape processes and strategy were looking for someone who will raise the bar and show us new more effective ways of doing things.
- A collaborative environment where your voice matters and your experience is highly valued.
- Were looking for a specialist we can learn from - bringing fresh ideas approaches and ways of working.
Required Experience:
Manager
Employment Type
Full-Time
