Customer Solutions Support

Join UCTand be part of thefastest-growing sector in the world!We indirectly touch every semiconductor chip that goes into every smartphone smart car and device that uses artificial is a critical time for the semiconductor industry and for UCT - as technology evolves we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed a strong focus on quality with a passion for success join us today!

UCT is looking for a talented Customer Solutions Supportto join us inSingapore!

Job Summary

The Customer Solutions Support is responsible for providing consistent and effective resolution of customer contacts with a full range of customer requests inquiries and complaints as well as supporting a combination of project work and administrative duties that facilitate customer needs and requirements.

Essential Duties and Responsibilities:

• Provide daily management of customer service to ensure that a professional interactive relationship is developed and maintained.
• Ensure proactive steps are taken to optimize parts tracking system maintain target inventory and meet other metric goals.
• 24 / 12 / 8 hrs helpdesk contact point for all customer related issues /escalations.
• Remain knowledgeable about all Process stations and production schedules to support sales operation efforts.
• Monitor accuracy of reporting and data base update for real time production and shipment schedule analyze relevant data to determine customer service outputs.
• Coordinate with Sales Production and Logistics for parts turnaround availability and shipment dates
• Schedule and coordinate customer and production schedules to complete Customers parts delivery.
• Resolve parts or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Works as a liaison with various departments within QCT including but not limited to Production Quality Engineering Logistics Order Processing and Sales/CS to resolve order issues and/or damaged parts action requests.
• Daily update customer E-COA and logbook IQA OQA into system.
• Assist to do SAP PR/PO as and when required
• Provide admin support
• Any other jobs that might be assigned by manager

Educational/Certification Requirement:

• GCE O levels

Experience Requirement:

• Preferably with customer service experience
• Proficiency in MS Office applications macro modeling in Excel applications
• Attention to details and follow-up to successful closure
• Must be able to multi-task and able to handle all stakeholders needs
• Candidates with semiconductor industry background will be an advantage
• Good communication skill
• Customer Focus - Dedicated to meeting the expectations and requirements of internal and external customer
• Problem Solving - Ability to solve a broad range of complex problems
• Time Management - Well-developed planning and organizational skills including the ability to work independently prioritize activities meet commitments and proactively manage time and generally manage travel and a challenging workload
• Communication - Demonstrates clear and concise oral and written skills can tailor communication to all audiences and able to communicate succinctly and can get messages across that have the desired effect
• Teamwork - Must work effectively within teams and within diverse work groups
• Technical Expertise - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.