Sr. Technology Support Associate – Infrastructure Support
Sr. Technology Support Associate – Infrastructure Support
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Job Description
Job Description: Field IT
Infosys is seeking an IT Support Associate. This position is responsible for providing expert technical support and hands-on repair services for laptops and related devices. This role involves diagnosing hardware and software issues on laptops and end user devices performing troubleshooting repairs and upgrades and ensuring devices meet quality standards before returning them to customers. The Field IT engineer plays a critical role in delivering reliable solutions and maintaining customer satisfaction in a fast-paced service environment.
Primary Skill Required
Hands & Feet Support for DC (Compute Storage Backup Network.)Hands & feet Support Requirement for Physical Servers Network Devices Storage etc Device reboot console connection for remote access cable/SFP removal/insert cable replacement racking/stacking etc.
Detailed Description of project/Requirement Description
Installing configuring and maintaining desktop computers peripheral equipment and software within established standards and guidelines.
Hardware/software troubleshooting and resolution
Perform IMAC (Install Move Add Change) services for IT assets and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored high-touch service and manage audio-visual conferencing and technologies
L1 level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to Backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Network & Sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Good communication skill
Good Knowledge of DHCP DNS.
Maintain IT inventory coordinate vendor support and assist with procurement
Support Mac devices
Strictly adhere to defined Service Level Agreements (SLAs)
Support recurring meetings events and after-hours activities as required
Documenting incidents problems and resolutions for future reference and for the knowledge base
Preferred Skills:
Excellent problem-solving communication and documentation skills
Ability to work independently and manage technical issues.
Willingness to learn new technologies and adapt to different roles
Good to have any or more certificates such as:
CompTIA A
Microsoft Certified Desktop Support Technician
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Experience:
Senior IC
Employment Type
Full Time
