TMS Coordinator I Clinic Lead

Who We Are

NeuroStim TMS is Washingtons leading provider of Transcranial Magnetic Stimulation (TMS) therapy offering a cutting-edge non-invasive treatment for individuals struggling with depression anxiety OCD PTSD and other behavioral health conditions. We are a mission-driven organization focused on delivering high-quality compassionate care in a supportive and collaborative environment.

Position Overview

As a TMS Coordinator I you are a key leader in your clinic ensuring seamless day-to-day operations while supporting patients through their care journey. This role blends administrative excellence patient engagement and leadership presence. Youll also step in to support TMS treatments as needed helping deliver an exceptional experience at every stage.

Were looking for someone who is highly organized service-oriented and brings a positive team-first attitude. If you thrive in a fast-paced environment and enjoy making a meaningful impact on patients and teammates alike wed love to meet you.

Key Responsibilities

• Greet and support patients throughout their visits with warmth and professionalism.
  
• Collect and manage patient payments usingTransaction Express including setting up recurring payment plans.
  
• Process New Patient Packets (NPP) and collect required documentation and signatures (e.g. ROI forms).
  
• Maintain clinic inventory order supplies and keep the clinic environment clean and organized.
  
• Schedule patient appointments and manage follow-ups with accuracy and urgency.
  
• Perform regular chart audits and assist with administrative provider documentation.
  
• Monitor and report patient concerns care feedback and operational issues to leadership.
  
• Encourage patients to leave Google reviews to support clinic awareness.

TMS Technician Support (2540%)

• Assist with TMS equipment setup and provide treatment coverage as needed (training provided).
  
• Support technicians with clinical flow and ensure sessions run smoothly.

Clinic Leadership & Culture

• Act as a leader within your clinic setting a tone of accountability professionalism and positivity.
  
• Serve as a resource for clinic teammates and assist with onboarding new staff.
  
• Foster a culture of compassion communication and collaborationsupporting both patients and peers.

What Were Looking For

• Bachelors degree required;psychology or a related field strongly preferred.
  
• Minimum of 2 years of experience in a leadership supervisory or team lead role.
  
• Prior experience in a healthcare behavioral health or medical office setting is highly valued.
  
• Excellent communication and organizational skills.
  
• Ability to stay calm and focused in a dynamic patient-facing environment.
  
• Tech-savvy and confident using electronic health systems and payment platforms.
  
• A commitment to delivering compassionate high-quality care.

Why Join NeuroStim

• Be part of a passionate mission-driven team.
  
• Make a daily impact in patients lives.
  
• Grow your career with advancement opportunities and ongoing training.
  
• Work in a culture that values empathy integrity and teamwork.