Supervisor, Customer Service - Pac Sales
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Job Location:
San Juan Capistrano, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Supervisor Customer Service - Pac Sales is responsible for all aspects of the front counter operations at an individual store level. This includes cash handling daily paperwork Alerts and Qs management and support of the open order reports for both Unidata and OMS. Also provides support for Safety and security for the entire store.
This role will assist the manager in hiring; coaching developing training and performance management the customer service and inventory teams. They will ensure all areas of responsibility are performed efficiently and effectively while driving NPS social media ratings and enabling a world class employee and customer experience.
Responsibilities include:
This role will assist the manager in hiring; coaching developing training and performance management the customer service and inventory teams. They will ensure all areas of responsibility are performed efficiently and effectively while driving NPS social media ratings and enabling a world class employee and customer experience.
Responsibilities include:
- Ensures accurate cash handling safe counts and reconciliations as all are required for all paperwork associated with cash handling to be accurate and completed daily
- Ensures self and all team members provide expert customer service thru initial greetings efficient processing of all customer transactions in both Unidata and OMS systems and POS. Manages escalated customer service issues if applicable
- Offers complete solution to all customers at time of POS transactions which includes GSP financing BBY credit apps and accessories if applicable
- Manages Alerts and Qs daily to ensure no customer disappoints
- Manages and monitors all customer returns and exchanges and adheres to all policies and procedures for accurate processing of these transactions.
- Responsible for driving NPS Yelp and Google reviews associated to checkout and the customer service area of the store
- Ensures accurate record keeping and documentation standards are maintained for all front counter operations including daily paperwork and supports the open order reports for both Unidata and OMS when applicable
- Ensures front counter area is clean and organized and free of clutter and follows visual merchandising standards
- Aids in research of inventory discrepancies and identifies missing product in partnership with the inventory specialists
- Ensures proper training of all employees; assess skills and knowledge of each team member; tailor training to specific needs of the learner; create individual learning and development plans/processes to ensure that each employee is able to contribute fully
- Prepare for and conducts team meetings trainings & other special events. Communicates weekly daily and store goals to staff in a clear accurate and timely manner
Basic Qualifications:
- 1 yrs Management or Supervisory experience
- 1 yrs Sales or Customer Service experience
Preferred Qualifications:
- 1 Yrs Retail experience
- 1 Yrs Appliance or Luxury Products experience
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
For almost 200 years, Dun & Bradstreet has helped clients and partners grow and thrive through the power of data, analytics, and data-driven solutions. Our more than 4,000 employees around the world are dedicated to this unique purpose, and we are guided by important values that make ... View more
