Desktop Support Engineer
Desktop Support Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities Include:
Provide technical support either by phone remote access or deskside visits as needed
Respond to IT issues; installation of external devices desktops laptops hardware diagnostic maintenance repairs and general software support
Smart Hands and Feet support if required
Management inventory of new and replacement equipment; and on diagnosis of a hardware fault recording of the necessary data (serial number location etc.) and feedback to the Service Desk in order to support the repair service
IMAC/D - Installations decommission cascades moves adds and change EUC equipment software
Skill Requirements:
Excellent experience as a desktop technician computer technician or IT support in a professional business environment
Must have excellent customer service skills working with end users and VIPs
Experienced in supporting MS office applications (office 2003-2016)
Windows OS 7 and 10
Knowledge of WAN/LAN Technology
Basic knowledge of Network Topology LAN/WAN
Cisco Switch installation and configuration as per Config template
Knowledge to provide remote access of network devices ( Switch/WLC ) connected to LAPTOP via Console cable Experienced in supporting common business office devices including printers scanners mobile audio/video equipment
Knowledge of ticketing system or equivalent
Required Experience:
Manager
Employment Type
Full-Time
