Direct Services Team Lead (Customer Service)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Direct Services Team Lead (Customer Service)
Job Summary
Seeking a dynamic and motivated Direct Services Team Lead to join a growing team.
Compensation Package
- Base Salary: $51000 per year Commissions
- Competitive benefits package 401(k) paid time off professional development opportunities etc.
Responsibilities
- Oversee and manage a growing team of Service Training and QA Specialists.
- Align QA and training activities with company goals to achieve efficiency targets and other key performance indicators (KPIs).
- Monitor and report on the effectiveness of the Service Support Team.
- Track and advocate for new and existing system bugs user stories and customer experience enhancements.
- Collaborate with Customer Experience IT and Service Leaders to ensure seamless operational improvements.
Qualifications/Requirements
- Education: Minimum of an associate degree or equivalent (Bachelors degree preferred). Alternatively 4 years of relevant work experience.
- Experience:
- Minimum of 1 year of management experience (preferred).
- Background in insurance (e.g. claims account executive etc.).
- Experience in QA or training roles is a plus.
- Licensing: Must have or be willing to obtain a property and casualty insurance license within 90 days.
- Skills:
- Excellent leadership and organizational abilities.
- Strong communication decision-making time management and critical thinking skills.
- Ability to manage multiple tasks and prioritize effectively.
- Career-driven and self-motivated.
- Familiarity with operational workflows and tech-driven enhancements is a plus.
Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.
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Key Skills
- Law Enforcement
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About Company
The Jonus Group #1 Career Coaching Employment Agency - Best Mock Interviews, Linkedin Profile Optimization, Social Media Job Seekers, Outplacement Services, Career Goal Coach.
