Insurance Administrator

Insurance Administrator

Join a dynamic UK property services team from Cape Town and support residential insurance processes end-to-end.

Remote (Cape Town) R25000- R30000 Full-time 37.5 hours/week (UK Business Hours)

About Our Client

Our client is a fast-growing property services company based in the UK managing residential property blocks with a strong focus on professional service efficiency and care. With a collaborative culture and a dedication to excellence they offer a unique opportunity for Cape Town-based professionals to work directly with UK operations contributing to the core of their residential management services.

The Role: Insurance Administrator

This is a critical administrative position supporting the companys residential insurance processes. The role involves managing the end-to-end life cycle of insurance claims and policy renewals. Youll coordinate with leaseholders brokers contractors and internal teams to ensure a seamless and professional experience across all insurance touchpoints.

Key Responsibilities

• 2 years of experience in insurance claims or policy renewal administration
• Manage all new and ongoing residential insurance claims
• Liaise with claimants contractors brokers and loss adjusters
• Track and manage claim-related financials and ensure timely payments
• Respond to policy coverage and claim status queries
• Handle crisis support situations (e.g. emergency accommodation arrangements)
• Manage insurance policy renewals (buildings D&O engineering etc.)
• Oversee reinstatement cost assessments and related commissions
• Maintain accurate records support reporting and audits
• Provide ad hoc admin support to the property department
• Manage calls and mailbox for insurance-related queries

About You

• Minimum 2 years experience in insurance administration (claims or renewals)
• Strong attention to detail and accuracy in document handling
• Confident communicator with professional written and verbal skills
• Proficiency in MS Excel and Word
• Strong organisational and time-management abilities
• Numerically and analytically skilled
• Ability to work independently and within a remote team
• Friendly empathetic and customer-centric approach
• Experience in the UK property sector is a plus but not essential