Account Executive, Public Safety
Account Executive, Public Safety
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Job Description
At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!
Job OverviewThe Account Executive Public Safety Consultant is a dynamic sales professional dedicated to supporting and growing accounts in the Public Safety sector specifically serving First Responders. Demonstrating your industry experience you will drive sales renew contracts enhance customer satisfaction and boost revenue while ensuring customer retention. Performance is measured by meeting sales targets and maintaining high job performance through various metrics all in line with T-Mobiles core values. Key responsibilities include generating sales opportunities running customer accounts performing data entry and analysis participating in continuous training achieving productivity goals and fostering a positive and inclusive work environment. This role is crucial in delivering Public Safety solutions and maintaining T-Mobiles high standards of service.
This is a remote role based in California. The ideal candidate will reside within the local market area specifically in or near Concord CA; Fresno CA; Oakland CA; San Francisco CA; or Santa Clara CA.
Job Responsibilities:
- New Sales Activities: Uses contact lists to call leads to generate sales opportunities exceed monthly sales renewal and churn targets welcome customers review agreements answer questions and probe for additional business. Maintain monthly call goals.
- Account Management: Build customer relationships manage customer accounts analyze for up-sell and renewals resolve issues and track activity/results.
- Data Entry: Performs extensive data entry system navigation and utilization including independent analysis and decision-making. Requires accuracy and efficiency.
- Training: Engage in continuous training to maintain product and service knowledge using automated systems and tools to deliver outstanding service to meet T-Mobiles efficiency and quality standards.
- Productivity Goals: Meet/exceed productivity and sales goals based on metrics. 10%
- Professional Conduct: Demonstrate positive behavior leadership and high ethical standards.
- Adjustments and Credits: Disburse adjustments and credits within established limits.
- Team Support: Support team initiatives and foster an inclusive environment.
Education and Work Experience:
- High School Diploma/GED (Required)
- Bachelors Degree (Preferred)
- 2-4 years Experience selling within the Public Safety vertical Required
- 2-4 years Experience in the Public Safety industry Preferred
- 2-4 years Demonstrated track record of sales success in business sales (B2B) Preferred
- 2-4 years Experience in Wireless Industry/Telesales/Technical Sales Preferred
Knowledge Skills and Abilities:
- CRM and Microsoft Office Proficiency in using CRM systems such as Salesforce to manage customer interactions and sales activities along with strong skills in Microsoft Office products especially Excel for data analysis and reporting. (Required)
- Customer Acquisition Proven track record to attract and secure new customers through various sales strategies. This includes identifying potential clients conducting outreach and converting leads into long-term customers. (Preferred)
- Attention To Detail Attention to detail is crucial for accurate data entry preparing sales reports and documenting customer interactions ensuring high service standards and compliance. (Required)
- Communication Strong verbal and written communication skills are crucial for customer interactions presenting solutions and team collaboration. Clear and persuasive communication builds customer relationships and closes sales. (Required)
- Presentations Ability to create and deliver compelling presentations to potential and existing customers. This involves using visual aids and clear messaging to effectively convey the value of products and services. (Required)
- Problem Solving Strong problem-solving skills are needed to address customer issues find solutions to sales challenges and improve processes. This includes critical thinking and the ability to make informed decisions quickly. (Required)
- Sales Analysis Ability to analyze sales data to identify trends measure performance and develop strategies for growth using analytical tools and techniques. (Required)
- Strong Industry Knowledge Deep understanding of the public safety sector including the needs of law enforcement fire departments and emergency services to tailor solutions to their unique requirements. (Required)
- Collaborative Teamwork Effective collaboration with General Account Executives (GAEs) Sales Engineers (SEs) Sales Development Representatives (SDRs) Implementation Account Managers and other partners. This teamwork is essential for delivering comprehensive solutions and achieving sales goals. (Required)
#TFBCareers
- At least 18 years of age
- Legally authorized to work in the United States
- Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
At T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out .
Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Required Experience:
IC
Employment Type
Full-Time
