Operations Control Lead

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Job Description:

Everest is a global leader in risk management rooted in a rich 50 year heritage of enabling businesses to survive and thrive and economies to function and flourish. We are underwriters of risk growth progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders who care deeply about our impact on communities and the wider world.

Our Everest Global Markets (EGM) Operations team is dedicated to achieving excellence in Underwriting Support Delegated Authority and Credit Control both internally and with third-party processes and staff.

Reporting into the Head of Operations Continental Europe this role will ensure our work aligns with the objectives of our Everest and Operations teams while guaranteeing our processes and controls are fit for purpose.

This role will based in our Madrid office and will work on a hybrid schedule.

Key Accountabilities

In this role you will be responsible for the following:

• Strategy

  • Develop a control strategy to ensure compliance with regulatory requirements industry standards and company policies.

  • Proactively identify control gaps and create plans to address them enhancing our operational effectiveness.

  • Regularly update and review this strategy as a foundational tool to support the EGM Head of Operations.

• Audit & Risk Coordination

  • Lead EGM Operations risk self-assessments and audits including governance and the implementation of remedial actions.

  • Coordinate and manage the timely and effective closure of audit findings and remediation efforts for EGM and International Operations.

  • Contribute to operational training and standards development as needed.

• Control Implementation & Optimization:

  • Create and apply internal controls to reduce risks and improve operations.

  • Regularly check and adjust controls to ensure compliance and manage risks.

  • Ensure controls meet industry standards regulations and company policies.

  • Plan for control technology and automation.

• Complaints

  • Establish a target operating model for complaints handling covering resources processes policies and management information.

• Documentation of Controls

  • Document all operational controls in a consistent and prioritized manner to support standardization and best practices.

  • Keep materials updated with proactive and reactive changes so front-line staff are informed.

  • Improve processes to optimize workflow reduce waste and enhance effectiveness using feedback and data.

  • Collaborate with cross-functional stakeholders to ensure processes meet business needs.

  • Continuously identify and implement opportunities for process improvements focusing on efficiency scalability and risk management.

• Training & Support:

  • Work with International Operations Training & Standards to ensure front-line staff understand process and tool changes.

• Reporting:

  • Regularly report on the status of process improvements control implementations and compliance efforts.

Skills & Experience

You should have:

• A comprehensive understanding of the insurance life cycle including underwriting fulfilment back-end processing customer service finance and claims

• Experience within an Operations and Operational Change environments

• Knowledgeable in Governance Risk Management and Compliance

• A proven track record of driving cross-functional initiatives and enhancing governance frameworks.

• A detailed knowledge of insurance industry standards regulations and an understanding of how policies should support

• Demonstrated experience in fostering operational consistency.

• Driven to achieve significant change quickly.

What if I dont meet every requirement At Everest we are dedicated to building an inclusive and authentic workplace. So if you are excited about this role but your past experience doesnt align perfectly with every element in the job description we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.

Our Culture

At Everest our purpose is to provide the world with protection. We help clients and businesses thrive fuel global economies and create sustainable value for our colleagues shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Clickhereto learn more about our culture.

• Our Valuesare the guiding principles that inform our decisions actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
• Our Colleague Behaviorsdefine how we operate and interact with each other no matter our location level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues and the global communities we serve.

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