Aftermarket Services Manager

We have met todays energy needs while planning for tomorrows for over 100 years. Beginning with the first modern generator the Rehlko Automatic Power & Light launched in 1920 Rehlko has been an innovative leader in energy resilience.

Our product range includes engines generators power conversion UPS systems EV components and electrification solutions microgrid controls and management clean energy solutions and much more that serve a broad spectrum of OEM residential industrial and commercial customers.

Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world and the commitment to keep innovating towards greater impact.

At Rehlko our team members are the essential energy that powers our organizations success. We are committed to fostering a safe and sustainable work environment where safety is everyones responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication proactively reporting hazards following protocols and suggesting improvements. Join us in creating an energy resilient world for a better future!

Why You Will Love this Job:

Do you have a strong desire to grow and cultivate relationships while providing post-sales support to a variety of diverse end-users Do you enjoy a position that provides an opportunity to grow and develop your skills and knowledge while supporting a loyal Dealer network to do the same Kohler Companys Residential and Power Products business is looking for talented individuals to join our team and help shape the future of the residential and light commercial power generation markets.

The Aftermarket Services Manager Regional role provides after-sale service support to Kohler Residential & Power Products customers primarily in but not limited to the residential markets. This support may include technical troubleshooting technical information assistance application data warranty processing assistance aftermarket development and distributor/dealer training.

This remote home-office based position will be on the West Coast preferably California or Nevada.

Specific Requirements:

• Service & Installation Support

• Coordinate coach and develop distributor/dealer channels on technology service and installation procedures

• Implement aftermarket development strategies and approve dealer technical prequalification submissions

• Execute programs and metrics to measure dealer service and parts performance

• Conduct regular channel visits to support aftermarket growth training and certification

• Support Residential and Power Products training initiatives

• Technical Support

• Provide technical guidance to distributor/dealer technicians via phone email and field visits on generator maintenance repair and operation

• Assist Sales and Technical Services during product launches and escalations to ensure customer satisfaction

• Deliver rapid onsite support for high-profile quality issues

• Support pilot and production genset field analysis for NPD and product improvement programs

• Provide backup support for Technical Services call center as needed

• Advise Sales Administration on parts interpretation and repair lists

• Reporting & Strategy Execution

• Generate weekly field reports and custom monthly reports for cross-functional teams

• Ensure aftermarket goals and service-related sales targets are met

• Collaborate with internal teams to develop service parts contracts warranties and accessory programs

• Aftermarket Development

• Manage aftermarket strategy for assigned distribution channels

• Drive market penetration through creative programs and support parts sales

• Collect and analyze competitive data to maintain industry-leading programs

• Conduct service certification analysis and audits

• Support serviceability audits for NPD programs to reduce ownership costs and improve maintenance efficiency

• Travel & Planning

• Develop and manage travel plans aligned with company policies and cost controls

• Project Work & Collaboration

• Participate in assigned projects and initiatives

• Maintain frequent contact with internal departments (Technical Services Production Sales Engineering Inspection Parts Marketing Technical Publications Sales Administration)

• Provide ongoing technical assistance to Area Sales Managers Account Executives distributors dealers OEMs and customers via phone and correspondence

Requirements:

• Bachelors degree in Business Engineering Marketing or a related field preferred OR a minimum of 3 years of experience in a relevant industry will also qualify

• Effective written and oral communication (required)

• Computer and Microsoft Office Suite proficiency (required)

• Ability to present to groups (required)

• Installation operation maintenance or repair of automatic transfer switches generators or other power distribution equipment (preferred)

• A thorough understanding of AC electrical principles and the ability to effectively troubleshoot and resolve electrical and mechanical problems and coach others to do the same (preferred)

• Dealership development (preferred)

• Military experience (preferred)

• Alternate experience that will be considered in place of preferred experience:

• Project Program or Product management backgrounds

• Mobile construction agricultural or similar OEM support experience

• Engineering backgrounds

• Business development

• Training development and delivery

• New Product Development backgrounds

• Ability to travel for business 30% to 50% of the time

• Territory may cover approximately 13 states or provinces and most travel occurs during business hours

• Travel includes visits to distributors dealers company locations training events and local trade shows

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

About Us

Rehlkoproudly offers a rich history steeped in creativity and commitment to our associates and communities along with competitive benefits and PurposeCreating an energy resilient world for a better futureand Values: Curiosity Trust Pace and Excellence are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at addition to the investment in your development Rehlko offers a benefits package including a competitive salary health vision dental 401(k) with Rehlkomatching and more!

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities including but not limited to hiring job assignment compensation promotion benefits training discipline and termination without regard to race creed color ethnicity religion sex pregnancy childbirth or related medical conditions genetic information age national origin citizenship ancestry caste mental or physical disability marital or familial status sexual orientation gender identity or expression genetic information political belief or affiliation union membership status military status veteran status or any other characteristic protected by national state local or other applicable laws.

Americans with Disabilities Act (ADA)

It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national state local or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms privileges or conditions of employment because of a persons physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment please contact Rehlko is an equal opportunity/affirmative action employer.

Our Values

Curiosity Seek learn share

Trust Go farther together

Pace Focus to go faster

Excellence Find the win every day