Senior Operations Manager KP TS/SCI with Poly REQUIRED
Senior Operations Manager KP TS/SCI with Poly REQUIRED
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$ 99200 - 214800
1 Vacancy
Job Description
Position Description:
CGI Federal has an exciting opportunity for an Operations Manager within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.
The Operations Manager oversees the day-to-day operations of an organizations IT department ensuring efficient and reliable IT services. This role involves managing IT staff implementing and maintaining IT systems managing budgets and ensuring compliance with policies and regulations.
CGI Federal is growing its high-performance team whose members share a passion for building high-quality scalable advanced IT solutions in a collaborative fast-paced outcome-driven mission.
This position is located in our Arlington VA office.
Your future duties and responsibilities:
The Operations Manager will serve as the leader responsible for the execution of Task 2 Systems Interoperability Test Operations Maintenance and Sustainment Support (System Sustainment and Maintenance Support) and (On-Site Technical and Administrative Support). Reporting directly to the Program Manager The Operations Manager will:
1. Lead all sustainment maintenance interoperability and operational support activities to ensure consistent reliable and secure mission performance of the MARS enterprise.
2. Oversee delivery analysis and monitoring of real-time operations data ensuring accurate reporting through the Operations Dashboard and providing actionable insight to DIA leadership Task 3 teams and external stakeholders.
3. Direct and coordinate Tier 0 through Tier 3 support ensuring seamless escalation management efficient ticket resolution and compliance with DoD/IC mission requirements.
4. Ensure implementation of upgrades patches troubleshooting and systems assurance in accordance with DIA and DoD/IC security compliance standards.
5. Provide oversight for system interoperability testing readiness reporting and operational demonstration activities.
6. Coordinate closely with Task 3 key personnel (Requirements Management SE&I Application/Security Engineering Functional/User Testing) to ensure unified operations and sustainment integrated with system engineering and modernization initiatives.
7. Serve as the principal interface with DIA operations teams government stakeholders and vendor partners to ensure collaboration accountability and mission-focused outcomes.
8. Drive efficiency and resilience by leveraging ITIL-aligned service management practices automation and performance monitoring to proactively mitigate risk reduce downtime and improve operational efficiency.
9. Maintain compliance with all government-mandated processes procedures and reporting requirements while seeking opportunities to reduce cost and enhance serv
Required qualifications to be successful in this role:
Active TS/SCI with CI Polygraph security clearance.
Bachelors degree in Information Technology Engineering Cybersecurity or a related field or equivalent work experience.
ITIL Intermediate Service Operations certification.
CISSP certification for information assurance and cybersecurity alignment.
years of progressive experience leading operations sustainment and mission support in DoD or Intelligence Community environments.
Proven experience managing Tier 03 IT service delivery in a 24x7x365 mission-critical environment.
Demonstrated leadership in coordinating with government stakeholders contractors and vendors on enterprise sustainment and support programs.
Strong knowledge of DoD/IC compliance frameworks systems interoperability and operations readiness reporting.
Experience with ServiceNow or equivalent ITSM platforms for ticketing escalation and operations dashboards.
Desired qualifications/non-essential skills required:
Military or Intelligence Community operational leadership background with direct experience managing joint multi-agency or coalition operations support environments.
Demonstrated ability to lead large cross-functional teams implement automation and observability practices and proactively identify and mitigate operational risks.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit-based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $99200.00 - $214800.00.
CGI Federals benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation holidays and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
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Skills:
- Intelligence
- Leadership
- ServiceNow
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.
Required Experience:
Manager
Employment Type
Full-Time
