Claims Handler - Technical & Large Loss

Claims Handler - Technical & Large Loss

Glasgow - Hybrid (2 days a week in the office)

Full Time Permanent Position

Lets be brilliant for our customers

Join us as a Claims Handler within our Technical & Large Loss (T&LL) team where youll shape the future of claims management tackle complex challenges head-on and make a significant impact on our customers claims journey.

About us

At Direct Line Group insurance is just the start. Combining decades of industry experience with talented people in every field from data technology customer care and auto repair to HR finance and procurement were a customer-obsessed market powerhouse. And we all work together to be brilliant for customers every single day.

It always feels good helping people when they need it most. Taking calls helping customers with queries finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy but the culture training and friendly teams are great here.

What youll be doing

Reporting directly to the Team Manager youll be an integral part of the Technical & Large Loss claims team responsible for managing large and complex losses to achieve business objectives. Your role will involve supporting and contributing to our claims technical strategy managing a portfolio of claims with insured perils such as Subsidence Fire Storm Flood and Escape of Water. Youll deliver initiative claims savings ensure settlement cost performance manage large loss emergence maintain reserve accuracy and run off to agreed targets for both your own and the departmental portfolio. Meeting or exceeding agreed service level agreements and targets across all classes is essential utilising operational performance data for efficiency. Youll engage and manage suppliers ensuring adherence to policy and contractual terms while also supporting the Large Loss Leader as the principal Subject Matter Expert for large and complex Property & Liability claims.

What were looking for

• Commitment to delivering exceptional customer service by managing customer expectations throughout the claims journey and ensuring a positive customer experience

• Excellent verbal and written communication skills with the ability to accurately record and communicate information using applicable systems

• Demonstrated focus on growing technical expertise relevant to T&LL claims staying informed about industry trends and best practices

• Proven ability to work collaboratively within a team department and across wider claims areas to achieve collective goals

What we offer in return

We wouldnt be where we are today without our people and the wide variety of perspectives and life experiences they bring. Thats why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working varying with the nature of your role. Core benefits include:

• Generous 9% employer pension contribution

• 22 days holiday allowance (plus the option to buy or sell up to 5 days each year)

• 50% off home motor and pet insurance

• Free travel insurance and Green Flag breakdown cover

• Additional optional Health and Dental insurance

• Plus many more

We want everyone to get the most out of their time at Direct Line. Which is why weve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. Theyre about recognising who you are and the life you live.

Be yourself

Direct Line is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.

We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you

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