Senior Associate, Application Support L1

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Senior Associate Application Support L1!
In this role you will assist in designing testing Technical Support and refining prompts to optimize the performance of large language models (LLMs) and other generative AI systems. This requires L2 Technical support across 24x7. This is an excellent opportunity for someone with a passion for language logic and technology to grow in the rapidly evolving field of AI.
Responsibilities
Collaborate with senior engineers and data scientists to develop effective prompts for various use cases.
Test and evaluate prompt performance across different models and scenarios.
Analyze model outputs for accuracy relevance and bias.
Maintain documentation of prompt iterations test results and best practices.
Provide Technical Support across 24x7
Stay updated with the latest advancements in prompt engineering and generative AI.
Qualifications we seek in you!
Minimum Qualifications
Bachelors in engineering with a major in computer science degree
Basic programming knowledge (Python preferred).
Basic understanding on Agentic AI with Prompt Engineering.
Basic Understanding of the Salesforce Admin
Strong analytical and problem-solving skills.
Excellent written and verbal communication.
Attention to detail and a curiosity-driven mindset
Preferred Qualifications/ Skills
Experience with prompt engineering tools or platforms.
Good to have the knowledge on the ITIL process
Technical Support process Major Incident Management Helpdesk workflow

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.