Product Service Engineer

São Paulo - Brazil

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

IT IS YOUR TIME!
Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

When you join Caterpillar youre joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

If you are looking for personal and professional growth in a company with an inclusive culture which seeks equity respects differences and believes in peoples potential this is the right place. We consider people with disability candidates and those with diversity in gender culture ethnicity religion age generation race nationality and sexual orientation.

Important:

- Dont forget to include a resum in English in your profile in Workday.

- Please frequently check the email associated with your application including the junk/spam as this is the primary correspondence method. If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any update s to your status.

Summary:

In this role you will support the worldwide product team to enhance the acceptability and salability of current and new products (NPI) through meeting product health targets reducing warranty achieving NPI product support deliverables and providing technical support to Caterpillar dealer technical/service departments technical eld reps machine and component engineering and service engineers primarily focused on the North America region.

What you will do:

Support Caterpillar Dealers worldwide.
Conduct dealer and customer visits to personally provide technical assistance on urgent and emerging eld problems.
Perform quality reliability and warranty analyses for the assigned product.
Conduct emerging issues analyses on dealer part return requests and inspections development of quick eld improvements suggested design or manufacturing improvements etc.
Identify investigate and obtain resolution commitments for all signicant eld problems through CPI to maintain and improve assigned product performance.
Create service publications to announce signicant product improvements to the dealers temporary eld x information and product support programs as part of the CPI resolution process.
Provide service publication support through reviewing and editing existing and NPI service publications.
Provide regional NPI pilot eld follow support to evaluate NPI quality & reliability and customer acceptance of the new product.

What you will have:

Customer Focus: Facilitates creation of the right products and services to resolve customer business issues.
Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Basic requirements:

Bachelors degree.
Pre-Avanced English.
Leading diverse teams to address product issues.

Top candidates will also have:

Intermediate Spanish.
Familiarity with drivetrains.
Standard warranty and goodwill policies.

Additional Information:

Requires 1020% travel based on business needs.

Note: This position requires the candidate to work on-site five days a week.

Some of the offered benefits*:
Medical plan
Dental plan
Medicines reimbursement
Wellhub
Psychological Legal Social and Finance Support Program
Private pension plan
Profit share
Christmas basket
Transportation
Life and personal insurance
Extended maternity and paternity leave
Employee resources group (Young Professional Women in Networking LAMBDA (LGBTQIA) Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location.

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail @hotmail etc.) to contact candidates. Available vacancies are only advertised through the companys official channels ( and official Caterpillar emails are mandatory followed by the domain @. Also the company does not request any type of payment (bank transfer pix etc.) for the purposes of the selection process. For more information click on the link:

#LI

Posting Dates:

setembro 11 2025 - setembro 21 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply Join our Talent Community.

Career Area:Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger mor...