Member Experience Coordinator

The Member Experience Coordinator plays a vital role in enhancing the member experience at the club. This position is responsible for coordinating the event calendar managing event registrations and supporting the set-up and implementation of club events. Additionally the role includes managing the clubs social media channels and supporting communication efforts to promote events and engage with members ensuring a vibrant and connected community.

• Reports to the Member Experience Director Member Experience Manager and/or General Manager (if there is not a ME Manager or ME Director at the Club)

• Support the execution of all members experience functions including new member onboarding programming communication and retention efforts.
• Coordinate event registration prepare materials for member check-in and assist with event setup including dcor name badges and welcome signs.
• Capture photos during events send thank-you cards to speakers and write personalized postcards to invite members to future events.
• Conduct new member welcome calls provide a warm welcome and manage member birthday and anniversary lists for engagement.
• Manage social media activities including creating and responding to posts and ensure the event calendar is accurate on all communication channels.
• Update the club marketing materials such as posters table tents and digital displays.
• Maintain up-to-date event and registration information in MembersFirst and promote events through various club communication channels.
• Support At Risk and Early Tenure Management calls and assist with data entry in the tracking systems (i.e. Member 360).
• Assist with processing resignations and conduct follow-up communications.
• Collaborate with department heads to create a unified annual club event calendar and serve as the club representative on member committees enhancing community relations and member satisfaction.

• Due to the dynamic nature of the club employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company club and department policies procedures and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members colleagues and staff.
• Follow safe working practices ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the teams success.

Required

• High school diploma or equivalent.
• A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role. Preferred
• Possess a service-oriented mindset with the ability to make every member and guest feel valued.
• Friendly and personable with a positive can-do attitude demonstrating a willingness to go above and beyond to deliver an exceptional member experience.
• Strong communication skills across various channels including verbal written phone text and social media.
• Proven ability to work well under pressure effectively managing multiple tasks simultaneously.
• Strong organizational skills with keen attention to detail.
• Professional and welcoming phone demeanor.
• Exceptional listing skills with the ability to understand and respond to member and guest needs.
• Advanced in Microsoft Office applications including Word Outlook and Excel.
• Positive attitude with a collaborative team spirit.
• Effective multitasker with strong time management and prioritization skills.

• Must be able to stand walk and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments with potential exposure to dust fumes or gases.
• Capable of climbing ladders squatting kneeling reaching grasping twisting bending and folding/unfolding as required.
• Effective communication skills with sufficient visual acuity including talking and hearing.

• Computer
• Keyboard

• Telephone

• Copier
• General office supplies

• Attendance requirements for this position as outlined on the weekly schedule.

• Additional hours are required to meet deadlines of the position including weekends and/or holidays.

What We Offer

We believe in taking care of our team and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills experience education location andif youre in a non-exempt rolehours worked. While not all roles at Invited are full-time those full-time team members have access to a comprehensive benefits package that includes:

• Medical dental and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)