Customer Experience Engineer

Arnhem - Netherlands

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

DescriptionAs a Customer Experience / Support Engineer at our company your key responsibilities will include:

Researching diagnosing troubleshooting and resolving customer issues promptly and accurately.
Providing 2nd and 3rd level support for complex and technology-specific issues related to our products and platform.
Following standard procedures to escalate unresolved issues to appropriate internal departments.
Monitor and proactively solve issues within our cloud platform.

Qualifications

Minimum 2 years of relevant experience.
MS/BS degree in Computer Science Engineering or equivalent preferred.
Excellent written and verbal communication skills in English; knowledge of Dutch is a plus.
Experience with service and application support.
Familiarity with ITSM applications and support processes (ITIL).
Proficiency in Atlassian products (JIRA Confluence and Bitbucket).
Knowledge of Networking Cloud platforms (Azure) and cybersecurity experience is a plus.
Familiarity with Linux and Windows server environments.
Knowledge of SQL and scripting.
Familiarity with Kubernetes clusters.
Experience in deploying microservices using Helm charts is a plus.

DescriptionAs a Customer Experience / Support Engineer at our company your key responsibilities will include:Researching diagnosing troubleshooting and resolving customer issues promptly and accurately.Providing 2nd and 3rd level support for complex and technology-specific issues related to our prod...