Legal Doc / Desktop Support - Technology Support II
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Job Location:
Jersey City - USA
Monthly Salary:
$ 85500 - 130000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join a dynamic team shaping the tech backbone of our operations where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Corporate Technology Infrastructure Management you will play a vital role in ensuring the operational stability availability and performance of our production application flows. Your efforts in troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
- Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Identify trends and assist in the management of incidents problems and changes in support of full stack technology systems applications or infrastructure
Required qualifications capabilities and skills
- 2 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Knowledge of legal and legal document applications such as iManage and their integration within a large-scale technology environment whether on premises or in the public cloud.
- Experience providing desktop support for legal users including support for Microsoft Suite applications and Active Directory management.
- Exposure to observability and monitoring tools and techniques relevant to application performance and user experience.
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework particularly in incident and problem management.
Preferred qualifications capabilities and skills
- Knowledge of one or more general purpose programming languages or automation scripting to enhance application support and process automation.
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
