Ops Engineering Technician, OpsTech Solutions, Supply Chain

The OpsTech Solutions (OTS) organization provides world-class IT services for Amazons fulfillment centers and transportation networks worldwide. Within OTS the Supply Chain organization ensures that Amazon operations sites have the tech equipment that they need when they need it. We are seeking for a dynamic organized self-starter to join our Operations Team as a Process Assistant supporting our flagship Rapid Asset Deployment site RAD1 in Antioch Tennessee.

The Process Assistant will be part of the Engineering team and will primarily help identify root cause and resolve inbound receiving issues with Operations.

At Amazon were working to be the most customer centric company on earth. To get there we need exceptionally talented bright innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers.



Key job responsibilities
Support and work in assigned department. as required
Work with internal customer to quickly identify root cause and resolve inbound receive issues
Work through inbound receive tickets
Complete time studies
Complete process audits
Assist with collecting metrics and product attributes
Assist with testing out new technologies and software
Track and report labor hours
Verify SOP compliance
Ensure successful area performance through tracking reporting and feedback of performance
Participate in Operational Excellence initiatives in some capacity
Fully understand workflow and daily production goals
Review and update SOP as required
Assist in keeping work area clean and organized
Identify and address safety hazards within the work area
Participate in safety initiatives
Additional duties as assigned

A day in the life
Review emails
Check for assigned work
Review inbound receive tickets provide updates and or chase stakeholders for updates
Review the inbound receive area to check for blockers
Sync with Operations and address any concerns/call-outs
Collect time studies
Conduct process audits
Write SOPs

- High School Diploma or Equivalent Diploma or one year of continuous Amazon experience
- Ability to work flexible schedules/shifts/areas
- Experience in Microsoft Office Intermediate excel skills for data analysis.
- Experience working in Problem Solve

- Completed Bachelors Degree
- Excellent interpersonal skills
- Demonstrated problem solving skills and analytical skills
- Good communication skills (written and verbal)
- An awareness and willingness to use Operational Excellence tools and techniques

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $44000/year in our lowest geographic market up to $91800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.