Resilience Lead 12 month FTC

Were 1st Central a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And thats the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!

Fancy taking the lead on keeping 1st Central ready for whatever comes our way Were looking for a Resilience Lead to join us on a 12-month fixed-term contract. This role is all about making sure our business can respond to and bounce back from disruption - whether thats through Business Continuity Operational Resilience or Disaster Recovery.

Youll get stuck into designing delivering and embedding our resilience framework working with senior stakeholders and running exercises that really test how we perform under pressure.

Were big on flexible working with offices inSalford Quays Manchester and Haywards Heath West Sussexyoull spend most of your time working from home with a day a week at the office or when required but of course its your choice - if you prefer to be in the office more - thats good with us too.

Skills youll need to be a great fit for the role:

• Previous experience in Business Continuity (BC) / BC certification you know your Business Impact Analysis (BIA) from your tabletop exercises
• Facilitation skills youre confident delivering exercises tests and training to big groups of people (including execs)
• Strong stakeholder management you can build relationships and influence at all levels
• Problem solving mindset youve got logic analytical mindset and calmness when it counts

Whats involved:

Business Continuity Management

• Own the full BCM lifecycle: Business Impact Analysis (BIA) strategy development plan creation testing and training

• Ensure BC plans are current tested and aligned with First Centrals risk appetite and customer commitments

• Deliver regular BC exercises across business units and functions including simulations and tabletop scenarios

• Lead post-incident reviews and ensure lessons learned are embedded into future planning

• Provide coordination support to the Crisis Management Team (CMT and Incident Management Team (IMT) when required

Operational Resilience

• Lead the maintenance of First Centrals Operational Resilience Framework in line with FCA and PRA requirements

• Identify and map Important Business Services (IBS) define Impact Tolerances and coordinate scenario testing

• Ensure resilience is embedded in change initiatives third-party risk management and service design.

• Provide clear actionable reporting to senior leadership and regulatory bodies

Disaster Recovery

• Collaborate with IT and third-party providers to ensure DR plans support recovery of IBS within defined tolerances

• Oversee DR testing schedules and validate RTO/RPO alignment with business needs

• Ensure DR capabilities are integrated with BC and OR frameworks

Stakeholder Engagement & Governance

• Act as the key point of contact for resilience matters with senior leadership risk committees and regulators

• Present resilience updates risk assessments and test outcomes to executive and board-level stakeholders

• Build strong relationships across First Central to promote a culture of resilience and continuous improvement

• Lead cross-functional working groups and resilience forums

Exercise & Test Delivery

• Design and deliver a structured programme of resilience exercises including crisis simulations scenario-based testing and BC exercises

• Facilitate executive-level crisis management exercises to test strategic response and decision-making

• Ensure exercises are documented evaluated and followed up with improvement actions

Other responsibilities

• Comply with the requirements and act in accordance with the Group Code of Conduct and Fitness and Propriety policies at all times

• Ensure compliance with Company Policies Values and guidelines and other relevant standards/ regulations at all times

Experience knowledge & skills:

• Solid experience in Business Continuity Operational Resilience and Disaster Recovery
• Strong background in running resilience exercises and engaging senior stakeholders
• Experience in reviewing/redesigning complex cross-departmental processes risks and controls
• Knowledge of ISO22301 DR best practice and FCA Operational Resilience requirements
• CBCI AMBCI or MBCI certification (or equivalent)
• Excellent planning facilitation and influencing skills
• Great written verbal and presentation skills - clear and confident communicator

Behaviours:

• Self-motivated organised and proactive
• Strategic thinker with an eye for detail
• Confident decision-maker who can influence and build trust
• Analytical problem-solver who always looks for improvements
• Passionate about personal development and continuous learning

This is a brilliant opportunity to make a real impact and ensure 1st Central stays resilient no matter the challenge. Sound like your kind of challenge Apply now.

What can we do for you

People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full here.

Intrigued Our Talent team can tell you everything you need to know about what we want and what were offering so feel free to get in touch.