HR Service Agent
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1 Vacancy
Job Description
Job Title
HR Service AgentJob Description
Your position and team
The Global HR Organization of Vanderlande is organized in 4 main areas: Business HR Reward & Mobility Talent Acquisition & Learning and Regional HR & Services.
The Regional HR & Services organization delivers specific expertise like HR Advice and Health & Wellbeing locally close to our business stakeholders. In addition this department also holds the Global HR Service Desk and the Global HR Specialists team who play an active global role in maintaining supporting and enabling HR service delivery. As HR Service Agent you are part of the Global HR Service Desk within Vanderlande reporting into the HR Service Desk Lead EMEA/LATAM located at Vanderlande headquarters Veghel.
The team includes 16 HR Service Agents divided over The Netherlands United Kingdom Germany Spain and Middle East.
As HR Service Agent you are the first point of contact for employees based in KSA Bahrain Egypt UAE and Oman. You resolve first line HR queries and questions related to e.g. HR policies processes and systems and executes basic transactions. You support employees and managers in using manager- and employee self-service. You play a key role in service delivery and employee experience (Happy Customer!). Your activities focus on operational excellence and continuous improvement.
HR Service Delivery & Operational Excellence
Driving a seamless and coherent employee experience while safeguarding required efficiency
Provide query resolution services to all employees on policies processes and systems and escalate to specialists as and when
Documenting inquiries through ticketing and case management solution
Meets defined SLA metrics for providing accurate consistent and timely services
Perform back-office process execution
Accountable for completing relevant research to support query resolution
Responsible for executing processes in line with policies and standard operating procedures
Provide guidance to employees and managers on self-service transactions HR portal navigation and policy interpretation to facilitate self-support
Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience
Supports ad hoc projects and activities related to HR People Services
Continuous Improvement
Responsible for collaborating with HR People Services peers to understand and implement processes focusing on employee experience and continuous improvement of employee life events
Responsible for identifying service issues proactively proposing improvements and leading or supporting the implementation of changes
Drive local improvements in service delivery in close collaboration with various (HR) stakeholders
Role Qualification and Skills
Good understanding of local HR policies and procedures desired
At least 1 years experience in HR first line support
Data driven
Strong written and verbal communication skills
Intermediate knowledge of MS Outlook Excel and Word (MS365 tooling)
Workday (HR system) experience is a plus
Proficiency in English language is a must
What we offer
In this challenging and responsible position you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal international and professional working environment with a lot of scope for personal development.
By joining our profitable and growing company you will be able to reach your goals and focus on your future.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
