Senior Technical Claims Handler

Senior Technical Claims Handler

Glasgow - Hybrid (2 days a week in the office)

Full Time Permanent Position

Lets make the most of your talent

Join us as a Senior Technical Claims Handler where youll deliver excellence in managing intricate property claims shaping industry standards and driving innovation for a dynamic and high-impact role in the heart of our progressive team.

About us

At Direct Line Group insurance is just the start. Combining decades of industry experience with talented people in every field from data technology customer care and auto repair to HR finance and procurement were a customer-obsessed market powerhouse. And we all work together to be brilliant for customers every single day.

It always feels good helping people when they need it most. Taking calls helping customers with queries finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy but the culture training and friendly teams are great here.

What youll be doing

Reporting directly to the Technical & Large Loss Team Manager youll collaborate with the Large & Complex Loss management team to achieve service and indemnity cost outcomes for large and complex losses aligned with business objectives. Youll contribute to the claims technical strategy and best practices ensuring a comprehensive approach to managing intricate loss scenarios.

• Deliver initiative claims savings settlement cost performance large loss emergence reserve accuracy and run off to agreed targets on own and departmental portfolio of large & complex loss claims

• Exceed or meet agreed Service Level Agreements (SLAs) caseload and Full-Time Equivalent (FTE) targets across all classes by leveraging operational performance data for effective claims servicing

• Ensure supplier engagement and performance guaranteeing adherence to policy and contracted terms in the management of large and complex loss claims

• Serve as the principal Subject Matter Expert (SME) for Large & Complex Loss under the guidance of the Technical Property & Liability Claims Manager. Provide technical expertise and advice to colleagues participate in internal DLG Forums projects and initiatives and represent DLG at external forums.

• Take joint responsibility with the team leader for recruitment performance management development and engagement of staff within the property and liability large loss team

• Support the integration of professional risk management as a fundamental aspect of the organisational culture aligning with the standards expected of an independent organisation as tested in a due diligence process

• Identify own and manage the risks involved in running our business appropriate to your role following the Direct Line Group risk framework

What were looking for

What we offer in return

We wouldnt be where we are today without our people and the wide variety of perspectives and life experiences they bring. Thats why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working varying with the nature of your role. Core benefits include:

Theres no-one else like you. No-one with the exact same mix of strengths quirks skills and thoughts. Thats why you could belong here. As part of a team of brilliant individuals in a place that empowers you to be the best you can be.

Were proud of who we are of what we do and what every single one of us brings. Every person team Squad Tribe and Chapter across every business that makes our Group. And were happy to say were customer obsessed.

Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together we can all achieve great things. Inspiring challenging and supporting each other to aim higher.

Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work thats why we champion diverse voices build workplaces that work for people and invest in the things that matter. From senior leadership to inclusivity networks adaptive working to inclusion training weve made it our mission to give you everything you need to be authentically you. Discover more at

Together were one of a kind

Hours: 35 hours

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