Technical Account Manager

About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent centralized authorization empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence Delineas leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle across cloud and traditional infrastructure data SaaS applications and AI. It is the only platform that enables you to discover all identities including workforce IT administrator developers and machines assign appropriate access levels detect irregularities and respond to threats in real-time. With deployment in weeks not months 90% fewer resources to manage than the nearest competitor and a 99.995% uptime Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn X and YouTube.

Join our passionate global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership outstanding engineers and strategic investment from TPG. We value diversity innovation and a culture of respect and fairness. If youre ready to push boundaries and challenge the status quo in security we want to hear from you.

Apply today to help us achieve our mission.

Technical Account Manager Position Summary:

80% of breaches involve privileged credential misuse. Delinea the leader in Cloud-Ready Privilege Access Management is ready to help minimize the potential attack surface. As such we are seeking an experienced and self-driven Technical Account Manager to join our outstanding Customer Success team. If you are well versed in and have a passion for Privilege Access Management Cyber Security Infrastructure and Identity Security and experience working with Enterprise customers in a technical trusted advisory role you might have what it takes to become a Delinea Technical Account Manager. This individual will need to be detail oriented proactive and able to perform well under pressure. If you are motivated by challenges have a passion for excellence and are customer-centric then this could be the opportunity for you. Accountability motivation creativity and tenacity are the key success attributes for this role.

What Youll Do:

• Serve as a technical subject matter expert for Delineas Privilege Access services and product offerings

• Be the customer trusted advisor to ensure engagement and success with the Delinea solution deployment expedite resolutions to obstacles and help them derive the most out of their Delinea investment.

• Regularly monitor customer health and communicate results with regional sales team support and renewals team

• Deliver remote services to new and existing customers including software configuration onboarding and training

• Engage with customers to quickly resolve high priority issues impacting their service delivery

• Track new bugs new product releases and security vulnerabilities and proactively notify customer of any changes that may impact its environments. Will serve as the customer advocate for promoting customer interest within Delinea Engineering and Product Management organizations for future functionality and product roadmap items.

• Regular review sessions to validate plans configurations and designs centered around Delinea software and operations.

• Document customer environment details and share with Delinea Support and Engineering teams for faster issue root-cause and resolution.

• Coordinate and oversee Early Beta Access program of new releases identifying opportunities to impact future product direction and assist with the testing and validation process

• Subject to travel and safety restrictions travel to customer facilities primarily in North America for Quarterly Business Reviews and Solution assessment.

• Maintain an established level of performance with our customers measured via satisfaction surveys

• Foster and leverage key relationships inside Delinea to influence various functional groups to apply key resources to solve customer issues quickly.

• Develop and present executive-facing reports that summarize real-time situational updates and analysis as well as key themes extracted from escalations worldwide.

What Youll Bring:

• 4 years of experience in a similar role as a Customer Success Manager Helpdesk Manager Support Engineer Professional Services Consultant or Sales Engineer

• Understanding of applications infrastructure and processes used in large organizations that are typically integrated with Privilege Access Management solutions

• Previous experience with Delinea or with other Privilege Access Service solutions such as CyberArk BeyondTrust etc. is a big plus

• Experience leading large transformational technology projects that cross typical enterprise silos

• Experience addressing significant technical challenges with minimal supervision or guidance.

• Proven ability to plan organize and prioritize multiple projects and responsibilities on a weekly basis.

• Comfortable interfacing directly with complex multi-divisional multi-geographical clients preferably at the director level

• Demonstrated ability to quickly and proficiently understand and absorb new information.

• Prior success delivering objectives in a consistent and professional manner through both expected and unforeseen challenges.

• Must have demonstrated strong written and verbal communication skills in a professional setting with an ability to articulate complex operations to technical audiences.

• Must be able to construct documentation that identifies current and established operational procedures and proposed modifications and changes in a clear and concise manner is imperative.

Technical Competencies

• Microsoft Active Directory administration and design experience

• Microsoft Windows server administration and engineering experience

• Expertise with at least one major Infrastructure as a Services (IaaS) provider such as Microsoft Azure or Amazon.

• Must have UNIX and/or Linux administration experience in large organizations.

• Experience with NIS or LDAP administration is a plus.

• Previous experience working with cloud or as-a-service solutions

• Strong compliance knowledge (PCI SOX GLBA etc.) as related to infrastructure security and access management

• Should have a working knowledge of UNIX authentication and authorization management PAM NSS & Kerberos

• Experience with other PAS solutions such as BeyondTrust CyberArk etc.

• Demonstrated capabilities with scripting languages such as perl and PowerShell

• Network Storage Device Administration experience is a plus

• Microsoft SQL Reporting Services experience is a plus

• Experience with Microsoft Clustering Services (MCS) is a plus

• Experience with RabbitMQ or message brokering is a plus

Why work at Delinea

• Were passionate problem-solvers helping the worlds largest organizations protect what matters most: their human and machine identities.

• We invest in people who are smart self-motivated and collaborative.

• What we offer in return is meaningful work a culture of innovation and great career progression.

At Delinea our core values are STRONG and guide our behaviors and success:

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen value different perspectives and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions and our process for hiring evaluating and promoting employees helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries a meaningful bonus program and excellent benefits including healthcare insurance as well as pension/retirement matching comprehensive life insurance an employee assistance program time off plans and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Upon conditional offer of employment candidates are required to complete comprehensive criminal background check verification of education and verification of employment per employment addition all publicly posted social media sites may be reviewed.

Required Experience:

Manager