Primary Details

Senior Fraud Claims Adjuster

Leeds/Chelmsford/Hybrid

The Opportunity:

Join us as a Senior Fraud Claims Adjuster and make a real this pivotal role youll lead complex fraud investigations deliver exceptional claims handling and champion accuracy and compliance to protect our business and customers. Youll collaborate with talented teams build strong relationships across the organisation and act as a trusted technical expert mentoring others while driving innovation. If youre passionate about tackling fraud influencing strategy and shaping best-in-class claims solutions this is your opportunity to thrive in a dynamic inclusive environment.

With great benefits and the chance to work within a diverse and inclusive company where your unique perspectives and contributions are valued.

Your New Role:

• Lead complex fraud investigations with precision and integrity ensuring fair outcomes and protecting the business from financial risk.
• Deliver exceptional claims handling by resolving specialist cases efficiently minimising leakage and maintaining high service standards.
• Champion compliance and accuracy by identifying coverage issues and ensuring liability aligns with contractual commitments.
• Drive recovery opportunities through proactive identification and pursuit of subrogation contribution and other recovery actions.
• Collaborate across teams to build strong relationships with internal stakeholders underwriters and external partners fostering a culture of trust and transparency.
• Act as a trusted technical expert providing guidance and mentorship to junior colleagues and serving as a referral point for complex queries.
• Maintain robust portfolio oversight ensuring accurate reserving and timely updates to systems for clear visibility of company liabilities.
• Support strategic decision-making by producing insightful management reports and sharing knowledge that informs underwriting and claims strategies.
• Champion inclusivity and customer focus responding to stakeholder requests promptly and professionally to deliver a best-in-class service.
• Contribute to continuous improvement embracing innovation and supporting the implementation of claims strategies that drive business success.

About You

• Proven expertise in fraud investigation including experience with fraud rings and multiple lines of business ideally within London Market or complex claims environments.
• Strong analytical and investigative skills with the ability to identify patterns assess risk and deliver accurate timely decisions.
• Collaborative and relationship-driven able to build trust and work effectively with stakeholders business partners and external agencies.
• Knowledgeable and adaptable with a solid understanding of claims processes regulatory requirements and compliance standards across motor casualty and other Lines of Business and relevant classes.
• Skilled communicator capable of producing clear statements detailed reports and management information with negotiation skills that support positive outcomes.
• Awareness of counter-fraud strategies including litigation and prosecution opportunities ensuring robust defence against fraudulent activity.
• Having the right to work in theUK is a requirement for thisrole. QBE may consider sponsorship at its discretion.

At My Best - QBE Benefits

You are more than your work and QBE is more than a workplace which is why we provide you with the benefits support and flexibility to help you concentrate on living your best life personally and professionally. FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all this can include part-time job share and compressed hours.
• Pension you are automatically enrolled into the QBE pension plan which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies we offer 26 weeks leave at full pay regardless of gender identity sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial environmental and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint by investing more in green businesses than the broader market so your savings are looking after the planets future as well as your own.
• Cycle-to-Work benefit from regular exercise whilst making your commute greener and cheaper select and bike and/or accessories up to the value of 5000.

To find out more visit our Reward Page

QBE Awards

Some of the awards QBE are proud to have won been a finalist for and shortlisted for include;

Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year
Winner: Reinsurer of the Year - QBE Re Winner: ESG Diversity Equity and Inclusion Initiative of the Year Winner: Insurance Personality of the Year - Chris Wallace Executive Director UK insurance

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families and our commitment to the Women in Finance Charter the UN Womens Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility

Here at QBE we are promoting an accessible workplace for all which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy enabling a sustainable and resilient workforce and partnering for growth through innovative sustainable and impactful solutions. For further information regarding QBEs sustainability targets including our net-zero pledges and inclusion of diversity targets and our award-winning impact investment initiative Premiums4Good please visit our Sustainability homepage and read our latest Sustainability Report

What next

If you have a passion to contribute to QBEs vision of enabling a more resilient future for our customers and the community we encourage you to apply! Simply click the apply button to submit your CV and other relevant documents and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment what if it was yours too

APPLY NOW and lets make it happen!

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.