Commercial & Investment Banking - Client Service Specialist IV - Access Support
Commercial & Investment Banking - Client Service Specialist IV - Access Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join our team as a Client Service Specialist IV in the Solution Center where youll deliver expert support resolve complex client inquiries and ensure a seamless experience. Collaborate with internal partners and make a meaningful impact in a fast-paced client-focused environment.
As a Client Service Specialist IV in the Solution Center you will be the central point of contact for clients ensuring all customer service-related tasks are completed promptly with a high degree of quality and efficiency. You will focus on resolving technical troubleshooting and account issues identifying workflow improvements and ensuring clients needs and expectations are met.
Job Responsibilities:
- Provide log on assistance to clients.
- Troubleshoot basic browser issues.
- Address payments-related inquiries and process transactions.
- Handle money movement inquiries and transactions.
- Adhere to ISO Risk and Compliance policies and procedures.
- Resolve customer queries promptly and ensure a world-class client experience.
- Investigate and resolve escalated inquiries and generic issues.
- Assist internal partners with account-related queries and escalations.
- Track all inquiries in the Navigator case tracking tool.
Required qualifications capabilities and skills
- Excellent communication skills (verbal and written) with emphasis on bankingterminology
- Demonstrate listening skills and ability to utilize probing questions to accurately assess inquiry or request
- Ability to work in a fast-paced environment and an adaptability to change
- Strong problem-solving and decision-making skills
- Exhibits ability to work effectively in a team environment
- Proficiency in MS Windows and Office with the ability to work with multiple applications at the same time
Required qualifications capabilities and skills
- Frontline Technical Support background highly preferred
Required Experience:
Unclear Seniority
Employment Type
Full-Time
