Director, Service Delivery

• Lead the evolution of Charles Sturts web applications and integration platforms
• Shape how students and staff engage with technology
• Make a meaningful impact in regional communities and beyond

The role

• Full Time Fixed Term (up to 5 years)
• Senior remuneration package starting from $206852 p.a. (inclusive of superannuation)
• Any Charles Sturt University campus (on-site)

Charles Sturt University is seeking a visionary and dynamic leader to join our Division of Information Technology asDirector Service Delivery. This is a pivotal senior leadership role driving the modernisation of our Information Communication Technology (ICT) services and shaping a customer-focused service-oriented operating model that supports the Universitys strategic goals.

As Director Service Delivery youll lead the evolution of our web applications and integration platforms driving innovation in user experience learning technologies and CRM systems. Passionate about digital transformation This is your opportunity to guide high-performing teams that design and deliver the tools our students and staff use every day. Your vision will shape how our community engages with technology crafting a seamless and student focused digital journey.

Were looking for a passionate leader to join us on one of our vibrant regional campuses. If youre not currently located within a reasonable commuting distance well happily support your relocation. Our core teams are based inAlbury-Wodonga Bathurst and Wagga Wagga offering a collaborative and community-focused environment where your contribution will make a real impact. Other campus locations will be reviewed upon request.

About you

You are a strategic thinker and experienced ICT leader with a proven track record in:

• Leading large-scale service delivery teams in complex environments
• Driving digital transformation and customer centric service models
• Managing budgets contracts and vendor relationships effectively
• Building strong stakeholder relationships and navigating change with confidence
• Applying ITIL and other service management frameworks to improve performance and accountability

About us

We are a university of the land and people of our regions. True to the character of regional Australia we have gumption we have soul and we collaborate with others. We develop holistic far-sighted people who help their communities grow and flourish.

The Wiradjuri phraseyindyamarra winhanganhameans the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University our ethos. It comes from traditional Indigenous Australian knowledge but it also speaks to the mission of universities to develop and spread wisdom to make the world a better place.

Harnessing technology we thrive as a distributed yet connected community welcoming and engaging with people across Australia and the world.

Learn more about the Division of Information Technology here.

Visit our website to learn about our great range of employee benefits.

Charles Sturt University is committed to building a diverse workforce as shown through our Athena Swan Bronze Award our Australian Workplace Equality Index Bronze Award and our membership of a range of diversity focused organisations including Diversity Council Australia and Pride in Diversity. We encourage applications from First Nations people carers people from culturally and linguistically diverse backgrounds people with disability neurodivergent people and people of all age groups genders and sexualities for all roles.

To apply

Click the Apply button and complete your application online and address the selection criteria in the position description and upload your CV. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

Applicant screening and testing will form part of the application requirements for this role.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Further information

Additional information is available in theposition description or by contacting:

General recruitment enquiries: Rebecca Dwyer Talent Acquisition Consultant

Role specific enquiries: Mr Alex Tegg Interim Chief Information and Digital Officer

Closing Date: 11pm 24 September 2025