Facility Service Representative - Wichita, KS

Summary: Join our team as a Facility Service Representative (FSR) and play a pivotal role under the guidance of the Facility Service Representative Team this position you will serve as a crucial point of contact for physicians physicians staff patients administration team and sales team. Operating primarily in hospitals and clinics you will provide exceptional patient care and support to promote positive outcomes in a clinical environment. With a focus on upholding compliance standards and departmental objectives you will contribute to our commitment of delivering top-quality care and service.

About the company: Are you ready to make a meaningful impact and help people Get Back in the Game of Life At Agility Medical Group were on a mission to empower individuals to reclaim their lives through top-of-the-line products and exceptional service. When you become a part of our team youre not just taking a job youre joining a community of dedicated professionals who are passionate about making a positive difference.

Our Mission: At the heart of everything we do is our unwavering mission to provide premium products and outstanding services to our valued customers. Were committed to creating an environment where both our team members and clients thrive ensuring a workplace that is not only productive but also enjoyable.

What Youll Do: As a member of the Agility Medical Group team youll play a crucial role in supporting medical professionals and patients on their journey to recovery. Your dedication will help individuals regain their mobility comfort and confidence. Our products are not just items theyre tools that pave the way for people to get back to the activities that bring them joy.

Why Join Us: Agility Medical Group is more than a workplace; its a community of like-minded individuals who share a common purpose. Our team is passionate hard-working and driven by the desire to make a real impact. We value integrity teamwork and a strong commitment to excellence.

When you join our team youll be part of a company that engages in Character Core which fosters leadership traits that benefit both our clients and our team members. We practice the Great Game of Business ensuring that everyone has a stake in our collective success.

Ready to Get Back in the Game If youre excited about being a part of a growing team that values hard work passion and character look no further. At Agility Medical Group youll find a fulfilling and rewarding career that goes beyond the ordinary.

Join us as we help people reclaim their lives and rediscover their passions. Visit our Careers page to learn more about how you can be a driving force in the journey to recovery.

Key Responsibilities:

Primary Point of Contact and Representation: Act as the primary point of contact and representative for all DME services at your assigned facility. Maintain open communication channels and ensure seamless service integration.

Inventory Management: Take responsibility for on-site inventory management including conducting regular scheduled inventory counts. Ensure availability of products and maintain accurate records.

Order Management and Documentation: Obtain daily orders and schedules from providers. Verify that all necessary documentation and products are available to execute each task accurately.

Patient Care and Product Delivery: Deliver fit educate and set up prescribed items for patients as directed by providers. Provide comprehensive education to patients providers and staff about new and existing products.

Inventory Maintenance: Troubleshoot clean and upkeep all inventory and equipment supplied to patients at the facility. Adhere to strict policies and procedures while ensuring compliance.

Patient Documentation and Education: Deliver essential documentation to patients collect necessary signatures and supply educational materials as needed to ensure comprehensive patient understanding.

Form Documentation and Review: Review and request documentation of AOB (Assignment of Benefits) and clinical notes ensuring accuracy and completeness.

Administration Collaboration: Ensure timely organized compliant and legible delivery of all necessary billing documentation to the administration team.

Flexible Hours and On-Call Support: Be prepared to work outside normal business hours on occasion as per facility and clinic needs. Maintain availability for on-call shifts after hours to provide support to patient needs.

Integrity and Confidentiality: Maintain a high level of integrity and confidentiality adhering to HIPAA guidelines and consistently prioritizing patient privacy.

Adaptive Responsibilities: Perform any other related duties as required and assigned adapting to evolving needs and challenges.

Qualifications: To succeed in this role candidates must demonstrate the ability to fulfill essential duties and responsibilities accurately and efficiently. The following requirements represent the necessary knowledge skills and abilities:

• High School Diploma or GED equivalent.
• Prefer 3 years of experience in the medical field home care services patient care customer service or equivalent combination of experience and education.
• Must adhere to your assigned facilities requirements for employment.
• Intermediate skill level in computer software and telephone technologies.
• Proficient in Microsoft Office suite (Word Excel Outlook Teams).
• Possess and maintain a valid U.S. drivers license and current automobile insurance.
• Demonstrate self-motivation enthusiasm personability and a strong customer service orientation.
• Exhibit excellent oral and written communication skills.
• Demonstrate proficient communication listening and conflict resolution skills.
• Ability to work effectively both individually and as part of a team is required.
• Display a proven ability to manage multiple functions and maintain robust organizational skills.
• Must not be excluded and maintain non-exclusion from working with government programs per OIG list.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made for individuals with disabilities.

• Regularly required to stand walk talk see and hear. Frequently required to move sit stand and walk; use hands and fingers; reach with hands and arms; stoop kneel crouch or crawl. Work environment includes warehouse and office settings involving activities such as moving inventory and equipment sitting using phones and operating computers.
• Must be capable of lifting and moving objects up to 50lbs.
• Regularly required to drive within the city and surrounding area(s) daily.
• May be exposed to adverse weather conditions while working and driving.
• Work settings include office medical clinical and hospital environments.

Benefits:

• Medical Dental and Vision Benefits.
• Flexible Spending Account (FSA).
• Direct Primary Care benefits.
• Short- and long-term disability options.
• Voluntary Life benefits.
• 401(k) with company matching.
• Paid Holidays and Competitive Time Off.
• AAA Membership.
• Access to Telemedicine Clinic.
• Access to Employer Assistance Programs.

Work Location: In-person.

Job Type: Full-time.

Pay: $19.00 - $24.00 per hour.

Hours: Monday through Friday

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills efforts duties responsibilities or working conditions associated with it.