Replevin Unit Manager - Essential Onsite
Replevin Unit Manager - Essential Onsite
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Job Description
As a Unit Manager at Capital One you will lead a dynamic team of front line associates as various levels In Vehicle Resolutions. This role will be responsible for the replevin and associated legal strategy operational processes and execution. Creating excitement maintaining high levels of morale and leading optimistically through change are essential for leaders within Capital One. Unit Managers manage lead develop coach and motivate an internal team of 7-25 associates and strive to exceed standards of customer service and experience.
General Responsibilities:
Consistently meet or exceed all performance objectives
Lead a team of up to 25 associates
Provide continuous feedback and coaching to improve and maintain high quality customer experience effectiveness and efficiency metrics
Build and maintain an engaging culture of inclusion empowerment and enablement
Prepare and deliver monthly performance reviews for direct reports
Consistently monitor and manage metrics daily/weekly/monthly
Own performance and report out monthly in experience level MBR to review business results
Motivate and develop associates and help them achieve their career aspirations.
Work autonomously and problem solve independently whenever possible leveraging team and business partners on more complex problems
Manage budget staffing performance local ops strategy and roadmap and drive roadmap throughout the year
Manage performance and relationships with multiple law firm vendors
Come into the Plano office when needed for affidavit signing or when other business needs require it or when asked to do so (typically 1 day per week but subject to change)
Travel when required for in-person court hearings or other applicable business activities as
Represent Capital One in virtual or in-person court hearings when required for replevin court proceedings
Define and measure performance metrics (incentives monthly scorecards annual appraisal) and clearly communicate to team associates
Location: Plano TX - This role is an essential position and requires on site attendance. The expected schedule is Monday - Friday 8:00-5:00 CST and 1 day a week on site per week usually Wednesday.
Basic Qualifications:
High School Diploma GED or Equivalent Certification
At least 3 years of auto finance experience
At least 3 years of coaching mentoring or people leadership Experience
At least 2 years of experience using Google Suite or Microsoft Office
Preferred Qualifications:
Bachelors Degree or Military Experience
At least 5 years experience in people management
At least 3 years experience in process management
At least 5 years of auto finance experience
At least 1 years of replevin experience
Lean Six Sigma certification
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano TX: $78400 - $89500 for Unit ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Manager
Employment Type
Full-Time
