RQ09657 - ITSM Specialist

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

RQ09657 - ITSM Specialist

Toronto Ontario (on site)

Contract (6 months to start with high possibility of extension)

Hybrid: 3 Days onsite / 2 days remote

From October 20 2025 the candidate is required to work onsite 4 days a week and 1 day from home

From January 5 2026 the candidate is required to work onsite 5 days a week fully

Provide execute and coordinate ITSM process activities and establish standard methodologies Provides technical guidance in ITSM processes that relates to: Service Planning Incident Management Change Management Release Management Service Level Service Activation Configuration Problem management Availability Capacity and continuity Management Training and Reporting. General Skills: Knowledge of systems analysis design development configuration testing release and installation principles and tools for IT Service Management (ITSM) Identify technical and change management needs Knowledge of technology management network infrastructure and emerging technologies in the areas of telecommunications office automation productivity tools and information management tools. Enterprise ITSM/ITIL principles protocols processes and standards knowledge Customer relationship management experience.

Must Haves:

Experience in setting up ITSM processes.
Creating reports for processes set-up.
Experience Fine-tuning processes and improving KPIs.
Experience with Remedy/eSMT or other service management tools
Experience with reporting tools and data visualization e.g. PowerBI
Experience with ITIL release management capacity management incident and change management.
Middleware Monitoring tools e.g. Dynatrace or other tools.
Knowledge of - IBM WebSphere Application Server/NDM/Liberty and cloud technologies - IBM middleware cloud based technologies and database.

Nice to have:

Canadian public sector experience

RQ09657 - ITSM Specialist Toronto Ontario (on site)Contract (6 months to start with high possibility of extension)Hybrid: 3 Days onsite / 2 days remote From October 20 2025 the candidate is required to work onsite 4 days a week and 1 day from home From January 5 2026 the candidate is required to w...