Client Delivery Manager
Client Delivery Manager
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Job Description
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industrys most advanced technology platform encompassing sophisticated analytics AI intelligent automation and workflow orchestration.
As the Client Delivery Manager in Patient Revenue Cycle you will oversee client engagements ensure clients receive exceptional service monitor workflow for internal operations oversee quality assurance and be point of contact for escalation of issues and all client requests. The Client Delivery Manager will also be responsible for preparing and presenting detailed reports to clients including revenue cycle recommendations and analysis on contract terms government policies and legislative changes.
Responsibilities
- Support implementation project management under leadership direction
- Manage client meeting schedules and agendas for assigned clients based on project scope agreements
- Serve as the main point of contact for clients and act as a communication connection between clients and Operations Client Success and other service lines
- Utilize spreadsheets and data visualization software including Excel and Power BI to create and present meeting material
- Create Deliver and Present standard and ad hoc client facing material based on client needs
- Use various methods to analyze and convey numerical or statistical data including pivot tables graphs and spreadsheets
- Verify or communicate regarding account level auditing/integrity issues to Client
- Facilitate all client meetings action management
- Respond to client requests received via email and calls
- Actively listen to each client to gain clear understanding of their individual needs and business
- Manage client expectations and follow through on commitments
- When necessary partner internally on meeting deck prep QA and deck validation
- Support Client Success & Business Development initiatives and identifying additional business opportunities
- Provide case level feedback to clients as requested via email or SFTP
- Manage client information requests (documents account updates etc)
- Promote a supportive and positive team culture that aligns with R1s values
- Contribute to the advancement of the internal team initiatives by providing hands on support and ideas
- Manage Client health (KPIs) in conjunction with R1 members to preemptively recognize and escalate potential client detractors
Required Qualifications
- 4 years of Client Facing experience within Healthcare or Revenue Cycle Management
- Strong Revenue Cycle Management experience
- Proficiency with Excel creating Pivot Tables V Lookups etc... (intermediate level Excel or above)
- Proven experience in building reports validating data providing analysis and proven experience in quality assurance
The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.
R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process please contact us at for assistance.
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Required Experience:
Manager
Employment Type
Full-Time
