Rep - Dynamic Team Account Development
Rep - Dynamic Team Account Development
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Job Description
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
Commercial payment products for small and medium sized businesses (SME) are an integral part of the business strategy for Card Services UK and the SME market segment remains a strong opportunity for outstanding growth.
The UK SME Client Management team play an essential role in bringing membership to life for our new and existing customers through consultative dialogue to inform and enable Card Members to maximise their membership. Our customers are small business owners with and entrepreneurial spirit through to larger SME companies and you will be helping them all to get more business done.
Through a telephone-based role and outstanding interactions our Account Development Managers engage educate inform and enable customers to develop and grow accounts.
We are seeking highly productive motivated and professionals. You will be responsible for the management of new and existing card members and goaled across a range of metrics that drive the right outcomes for customers and the business.
This is a phone-based role driving early customer engagement as well as growth across the existing SBS Portfolio with a strong focus on profitability BCV (Billed Charge Volume) expansion account growth and customer retention.
The SME segment continues to be the growth engine of American Express UK Card Services and you will have the opportunity to be at the heart of the action.
How will you make an impact in this role
- Build relationships with a diverse group of new and existing business customers to help them achieve the goals of their programme and drive profitable growth.
- Through ONE. Force trigger adoption proactively manage an effective engagement plan identify and prioritise opportunities that support the customers goal achievement as well as our key metrics.
- Operate effectively in a fast-paced evolving environment to influence collaborate and coordinate with multiple teams and partners in and out of the enterprise.
- Ensures premium value is delivered that aligns with customers goals delivers a positive customer experience and achieves customer advocacy.
- Understands customers opportunities threats and risks to maintain and grow the relationship.
- Understand and adhere to regulatory requirements ensuring they are followed during all customer interactions.
- Support the deployment and adoption of customer NPS survey (customer satisfaction survey).
- Stay updated on industry best practices competitive landscape and emerging trends to drive innovation and maintain a competitive edge
Minimum Qualifications:
- Results driven.
- Customer focused.
- Excellent verbal and written communication skills.
- Ability to influence and persuade.
- Experience of working and thriving in a fast-paced environment.
- Strong collaborator.
- Team player.
- Self-motivated.
- Account Management experience required.
Non-considerations for sponsorship:
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical dental vision life insurance and disability benefits (depending on location)
Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
Employment Type
Full-Time
