Quality Supervisor

Company Introduction:

Arrow Machine and Fabrication Group is an engineering-focused solution provider of machined castings fabrications and assemblies.

We serve OEM customers in the rail material handling mining defense heavy truck agriculture power systems construction nuclear engineered products architectural and forestry industries.

We have access to the broadest range of metalwork solutions in the world through our elite group of companies. Arrow focuses on providing innovative design quality craftsmanship and exceptional customer service.

Group Division:

For more than 45 yearsArrow Off Road Guelph division has been a supplier of choice for OEM customers in the Material Handling Rail Construction Forestry Agriculture Mining and Defense industries. With operations in both Canada and China our focus is on safety quality delivery cost and the environment. Our mission of good parts on time along with strong customer relationships and company performance will continue our history of growth.

Primary Responsibilities:

• Manage and develop staff within their department.
• Mentor coach counsel train and lead all assigned shift personnel to foster a safe organized productive collaborative work environment.
• Responsible for all quality activities in a build-to-print CNC machining welding and fabrication environment.
• Participate and help to drive corrective and preventative activities because of internal or external concerns to error-proof future production runs whenever possible.
• Evaluate and recommend process improvements to increase operational efficiencies by conducting on an ongoing basis analyses of Quality Control and production data to ensure that all products and services attain or exceed customer specifications.
• Participate as required with APQP and PPAP review and acceptance of supplied product plus submission of OEM customer PPAP packages.
• Participate in all shop floor calls for support when production is having an issue with tooling process materials and inspection to contribute to a team driven expeditious solution.
• Manage the workflow and prioritize available CMM time to ensure production first off demands and PPAP/ISIR demands are prioritized in case of conflict.
• Support various QA data systems to make information accessible to measure department performance.
• Manage department shift schedules and overtime requirements to continually support production.
• Directly and physically support the department in maintaining the various staging areas out front of the QA department.
• Continually monitor and push within QA the final sign-off and approval of all parts that have been reworked.
• Other duties as required within the general scope of a QA department.

Educational Requirements:

• Diploma or Degree in Manufacturing Mechanical Engineering Quality or related field preferred

Required Skills & Expertise:

• 5 years of Quality Supervision experience working in a low-volume high-mix CNC manufacturing environment.
• Advanced GD&T and blueprint reading training with demonstrated application use and understanding
• Knowledge of ISO 9001 requirements
• Working knowledge of CMM operation with PCDMIS and QUARTIS software and a strong ability to read interpret reports and guide correction adjustments.
• Strong working knowledge of CNC machining in both turning and milling and use of all precision measuring equipment as is typical with precision machining.
• Strong troubleshooting skills to be able to understand evaluate probable causes and drive permanent corrective actions to prevent reoccurrences.
• Previously demonstrated skills in onboarding training with new employees regarding machining tooling as applicable as well as gauge selection use and mastering.
• Flexible service-oriented and hands-on management professional who can successfully direct motivate and train staff.
• Strong CNC machine understanding in programming and execution to be able to understand the impacts and potential causes of nonconformances to drive the corrective action process.
• Strong work ethic and a self-starter able to see what needs to be done and personally lead by example to execute and/or delegate.
• Strong interpersonal communication coaching mentoring and organizational skills.
• Ability to make critical decisions to accomplish production goals.
• Must be organised and enjoy working in a fast-paced environment juggling multiple tasks and projects.
• Ability to empower staff and to be patient and supportive through the learning curve.
• Client-driven understands deadlines works with internal and external customers to execute on time.
• Ability to create and execute project plans through to completion.
• Organized and meticulous with a quality and process mindset to spot variability.
• Strong work ethic and initiative - an independent initiative-taker.

Equipment/ Tools/ Technology Used:

• CMM operation with PCDMIS and QUARTIS software
• CNC machining in both turning and milling
• Precision measuring equipment is typical of precision machining.
• Proficient in MS Office and Quality Management software
• ERP software Visual Manufacturing

What We Offer Your Benefits Package

At Arrow were proud to offer a benefits package that supports your health finances and future.

Health & Wellness

• Health dental and vision coverage from day one!
• Virtual healthcare with Lumino Health
• Employee and Family Assistance Program (Homewood Health)
• Fitness membership discount
• Work boots and prescription safety glasses program

Financial Benefits

• Automatic Enrollment in Company-Paid Deferred Profit Sharing
• RRSP Match Program
• Life and travel insurance for you and your family
• Profit Sharing
• Employee Discount Program

Time Off & Culture

• Three weeks vacation days to start
• Regular company events and team activities
• Supportive inclusive workplace culture

Career Growth

• Tuition reimbursement for job-related education and training

Arrow is committed to diversity and inclusion. We provide accommodations throughout the recruitment process in line with the Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Candidates please note we do not use AI for application screening.

Disclaimer: Only emails from are official. Any other contact is unauthorized.

Required Experience:

Manager