Account Manager (Malta, EU)

About kwiff:

kwiff isnt gambling as you know it. Were redefining the experience with a bold player-first approach to sports betting and casino powered by our proprietary tech platform fully automated sportsbook and standout UX across web and mobile. What truly sets us apart Supercharging. Our signature feature allows players odds cash outs and more to be supercharged at random creating surprise wins and a thrilling betting experience.

The role & responsibilities:

Were looking for an Account Manager with a passion for UK sport and a sharp understanding of what makes players tick to join our team in Malta (Europe).

This is a perfect fit for someone early in their iGaming career whos ready to make a real impact grow fast and thrive in a hands-on fast-paced environment. If you live for Premier League matchdays Cheltenham week and weekend accumulators and know how to turn that passion into unforgettable player engagement we want to hear from you.

• Player Relationship Management Own a portfolio of high-value players (both casino and sport). Build strong trust-based relationships that drive engagement retention and satisfaction.
• Personalisation & Insight Use player data and betting behaviours to deliver tailored communications offers and journeys.
• Sports-Led Engagement Stay ahead of the UK sports calendar and use it to plan player interactions around key moments from FA Cup ties to big race days.
• Player Monitoring Track activity and flag risk behaviours RG triggers or upsell opportunities. Collaborate closely with RG Compliance and AML teams.
• Cross-Functional Collaboration Work hand-in-hand with CRM Sport Casino and Product teams to shape end-to-end player experiences and tactical campaigns.
• Compliance & Reporting Keep detailed professional player notes in line with GDPR and UKGC expectations.
• Market Awareness Keep up with player sentiment competitor activity and broader industry trends to inform engagement strategies and maintain kwiffs competitive edge.

Key skills were looking for:

• iGaming Experience Youve worked in an iGaming role (ideally VIP or customer-facing) and understand the dynamics of player management.
• Sports-Obsessed You have a deep understanding UK sports betting culture especially football and horse racing
• Strong Communicator Youre confident personable and know how to build trust and rapport with players.
• RG-Aware Youve got a strong handle on responsible gambling and AML principles and know how to apply them in practice.
• Versatile Player Management Youre equally comfortable engaging both sports bettors and casino players adapting your approach to different behaviours preferences and motivations.
• Detail-Oriented & Proactive You spot trends before they happen stay cool under pressure and act with player experience front of mind.

Bonus points if you have:

• Experience using tools like Salesforce Smartico Optimove or ClickUp
• Hands-on experience managing VIP or high-value player accounts
• Solid knowledge of UKGC compliance for player-facing roles
• Exposure to player journeys during major sports campaigns or events

What we can offer you:

At kwiff we back our team with support autonomy and a culture of real ownership. Heres what youll enjoy as part of our Malta office:

Private Healthcare Full coverage including dental.
Performance Bonuses Quarterly based on team goals and business impact.
Well-being Allowance 250 every six months to spend on wellness or fitness.
Free Lunch Enjoy lunch on us when working from the office.
Long Service Rewards Travel perks to celebrate your commitment.
Team Socials & Culture Regular events office dogs offsites plus ping pong and darts.

Why join us

At kwiff we dont just follow industry trends we set them. Join us and help shape the future of iGaming with cutting-edge tech smart thinking and bold innovation.

kwiff is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

We aim for equity at all stages of the recruitment process. Please let us know if we can do anything to make the process more accessible to you.