Customer Service Agent

Enterprise Rent A Car in Roswell NM. has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior friendly efficient service during all aspects of the rental car process as it applies to this position.

This pay for this position starts at $16.00 / Hour

This position is located in Roswell NM.

This position offers full benefits!

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Candidate must be able to work the following schedule:

8:00am-5:00pm - Sunday Monday Tuesday Wednesday Thursday & OFF: Friday & Saturday

Enterprise Mobilityis a leading provider of mobility solutions owning andoperatingtheEnterprise Rent-A-CarNational Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rentalcarsharing truck rental fleet management retail car sales as well as travel management and other transportation services to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles andaccounted fornearly$38 billionin revenuethrough a network of more than9500 fully-staffedneighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities include:

• Greets and answers customer questions and provides assistance based on each customers needs and requests by some locations which offer both brands this job responsibility requires keen understanding of the differences between products and services offered by both.
• Identifies and attends to the customer by name verifies rental agreement and reservation.
• Ensures a pleasant smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
• Provides all customers with undivided attention while assisting them.
• Prepares all rental and return documents accurately and completely.
• Offers all customers assistance with directions maps local area information and appropriate service information.
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensures that the return date and time on the rental agreement is accurate.
• Reviews all charges at the time of vehicle return.
• Prepares the Rental Agreement Folder with all required information.

Equal Opportunity Employer/Disability/Veterans

• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a current and valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years and no drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must currently live in the Roswell NM. areas or have plans to relocate within the next 30 days
• Must be at least 18 years old.
• Apart from religious observation must be able to work the following shift/schedule: 8:00am-5:00pm - Sunday Monday Tuesday Wednesday Thursday & OFF: Friday & Saturday