CRM Admin Co-Op

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Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale IA and Wilmington DE BTS provides innovative and customer-focused IT solutions to the majority of WRBCs 60 operating units across the globe. BTSs wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.

Driven by a commitment to collaboration BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand but proactively plan for the Whats Next in our industry and beyond.

With a culture centered on innovation and entrepreneurial spirit BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members but themselves and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles youd never known existed. Come join us as we push forward into the future of industry leading technological solutions.

Berkley Technology Services: Right Team Right Technology Simple and Secure.

The internship or co-op program provides highly motivated and qualified students with the opportunity to gain hands-on experience receive valuable on-the-job training and deepen their understanding of business and technology in a real-world setting. Participants are fully embedded within their assigned teams where they contribute to meaningful projects collaborate with professionals across departments and develop practical skills aligned with their academic background and career interests. This experience is designed to bridge classroom learning with professional application offering exposure to industry tools technologies and leadership engagement.

Ready to dive into the world of IT data and business systems

As a Sales & Marketing Intern Co-op you wont just be watching from the sidelinesyoull be in the game. Youll get hands-on experience with real tools like Salesforce Service Now Power BI Jira and Microsoft Dynamics working alongside an engaged and supportive team thats excited to help you grow.

Youll be involved in everything from documenting business processes and managing users to building dashboards and visualizing workflows. Youll also get exposure to Agile methodologies shadow engineering teams and learn how platforms are designed and maintained. Along the way youll sharpen skills in data analysis process mapping requirement gathering QA testing and even light data modeling using tools like Visio and Power BI. Youll have the freedom to learn as much as you want ask questions and explore different areas of the business. If youre curious driven and ready to make an impact this is the place to be.

Come ready to learn contribute and have fun doing it.

Support Technical Operations:

• Assist with troubleshooting hardware/software issues configuring systems and supporting installations moves and upgrades.

Contribute to Projects

• Work on assigned projects that align with their academic background and team objectives. These may include software development cybersecurity data analysis or infrastructure support.

Provide End-User Support

• Help resolve service tickets support desktop and laptop users and respond to technical inquiries with a customer-service mindset.

Document and Analyze

• Maintain documentation for IT processes assist in testing and implementation and contribute to process improvement initiatives.

Collaborate Across Teams

• Engage with cross-functional teams participate in meetings contribute to team goals and shared deliverables.

Hands-On Experience

• Interns are embedded in their teams and gain exposure to real-world IT environments tools and workflows.

Mentorship & Coaching

• Each student is typically paired with a coach or mentor to guide their development and integration into the team.

Presentation & Reflection

• At the end of the program students present their project outcomes and reflect on their learning to BTS leadership.

• Strong communication skills (oral and written) especially for working with both technical and non-technical teams.
• Demonstrated problem-solving ability and attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Customer service orientation and a collaborative mindset.
• Curiosity and eagerness to learn new technologies.
• Strong passion for technology and cybersecurity
• Comfortable working with data documentation and process mapping
• Willingness to ask questions take initiative and contribute to team goals
• Prior internship co-op or on or off-campus technical experience preferred but not required
• Participation in extracurricular or leadership activities is a plus but not always required
• A high school diploma or GED is required.
• College Status: You must be currently enrolled in a degree program related to the field or have recently graduated with a relevant degree.
• Completed 2 years of related college course work
• Prior internship co-op or technical project experience is a plus but not always required

BTS is seeking to fill this position on a permanent basis and for those reasons the Company is not considering applicants who require visa sponsorship now or at any time in the future for this particular role. (OPT F-1 J-1 CPT).

The company is an equal opportunity employer