Deal Operations Specialist, CPaaS
Deal Operations Specialist, CPaaS
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Salary Not Disclosed
1 Vacancy
Job Description
8x8 Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industrys most integrated platform for Customer Experiencecombining Contact Center Unified Communications and CPaaS APIs. The 8x8Platform for CX integrates AI at every level to enable personalized customer journeys drive operational excellence and insights and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations empowering them to unlock the potential of every interaction. With one platform one ecosystem and one data model you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
As an organization we are looking for Team8s who are AI-proficient open to innovation and skilled in leveraging AI for efficiency and growth.
Learn more on our company website at follow our pages on LinkedIn Twitter Facebook and Instagram.
The Deal Operations Specialist is responsible for ensuring that closed deals are accurately and efficiently executed across internal systems enabling seamless customer onboarding and revenue recognition. This role focuses on the post-sales phase acting as the bridge between Sales Finance Legal Product and Customer Success. This position will be accountable for order validation contract accuracy system updates and cross-functional coordination to make sure every deal translates from signed to in service without friction.
Key Responsibilities
Client Onboarding and API Integration
Assist new customers with deploying 8x8 CPaaS Solutions.
Customize and integrate CPaaS products into customer applications and workflows.
Provide support for API integrations ensuring smooth implementation and resolving technical challenges.
Offer technical guidance on best practices and collaborate with internal teams for complex issue resolution.
Deal Execution & Validation
Review signed contracts to ensure accuracy completeness and compliance with policies.
Validate pricing terms and product configurations before order entry.
Manage approvals or escalations for non-standard terms as needed.
Order Processing & Systems
Enter and manage orders and costing uploads in internal systems.
Maintain data integrity across quoting CRM billing and provisioning platforms.
Partner with Finance to ensure deals align with revenue recognition rules.
Cross-Functional Handoff
Ensure all necessary deal documentation is available and accessible to downstream teams.
Act as the main point of contact for internal stakeholders on post-sales deal questions.
Process & Governance
Identify inefficiencies in the post-sales workflow and propose automation or process improvements.
Contribute to standard operating procedures playbooks and training for deal operations.
Track and monitor deal cycle KPIs such as order processing time error rates and backlog.
Support for Business Growth
Assist with product launches and pricing changes to ensure operational readiness.
Provide feedback to Product Sales Ops and Finance on recurring deal execution challenges.
Support compliance audits and internal reporting requirements.
Qualifications
Experience & Knowledge
Bachelors degree.
Experience in Deal Operations Order Management Revenue Operations or a related post-sales function (CPaaS SaaS or telecom experience preferred) is a plus.
Proficiency with JIRA/Zendesk and order management/billing systems.
Understanding of SaaS/usage-based billing and revenue recognition principles.
Skills & Competencies
Detail-oriented: Strong eye for accuracy; able to spot discrepancies in contracts pricing and data.
Process-minded: Skilled at following structured workflows while suggesting improvements where needed.
Analytical thinker: Able to troubleshoot problems simplify complexity and connect the dots across systems.
Organizational excellence: Can manage multiple deals simultaneously without missing deadlines.
Tech-savvy: Comfortable navigating CRM billing and workflow tools.
Proficiency in RESTful APIs webhooks basic SQL and Unix skills is preferred.
Character & Personality Traits
Reliable & accountable: Takes ownership of tasks from start to finish.
Collaborative: Thrives in cross-functional teamwork and communicates clearly with different stakeholders.
Calm under pressure: Handles high volumes deadlines and escalations with composure.
Proactive: Anticipates issues before they arise and takes initiative to resolve them.
Customer-focused: Keeps the end-customer experience in mind when ensuring deals flow smoothly.
Ethical & trustworthy: Maintains high integrity in handling contracts financials and compliance requirements.
Continuous learner: Open to feedback and eager to grow in a fast-evolving CPaaS environment.
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8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English and Espaol.
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We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at (Include Reasonable Accommodation in the subject line)
Our Job Applicant Privacy Notice can be found here.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
