Head of USCA Legal Services and Debt Sale (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Head of USCA Legal Services and Debt Sale is responsible for the intersection of collections legal services and debt sales and involves a complex interplay of regulations procedures and potential risks. This role is accountable for measurable improved accuracy legal consistency and overall engagement while performing difficult recovery of charged off accounts.
The Head of USCA Legal Services and Debt Sale is responsible for multiple vendor engagements and their oversight which will aid in providing the customer a consistent and accurate approach.
The Head of USCA Legal Services and Debt Sale provides feedback to the origination side of the business and be an impactful partner ensuring the bank an efficient communication model.

Depth & Scope:

• Provides people management leadership by hiring the best talent setting goals developing staff managing employee performance and compensation decisions promoting teamwork and handling any/all disciplinary actions as required
• Familiarity with the overall Collections and Recovery structure and model delivery
• Full understanding of the current US legal system structure involving collections bankruptcy and selling of non-performing debt to third parties
• Understanding of all TD retail bank products their underlying contractual structure and the ability to collect after default
• Manages multiple teams in multiple locations across the USA that vary in process delivery. These teams may be multiple and number greater than 100 FTE
• Ability to represent the bank in both a witness capacity deponent or otherwise coaching/preparation of legal participants
• Have a clear understanding of US accounting methods regarding problem loans credit cards and deposit products
• Have experience managing third-party vendors and the bank-level scrutiny that is ongoing including cyber risk and other technical expectations required by regulatory and local jurisdictions
• Have strong familiarity with the debt sale process contract structure buyer requirements and overall market assessments
• Some experience with Accounts Payable and the activities involved managing legal and overall vendors that support USCA
• Ability to handle and manage a defensive litigation caseload involving direct counter and other litigation matters where TD is the most cases this involves the business entity affected and TD Legal as the representative
• Frequent TD Executive engagement and communication including the ability to present complex items to individuals with limited legal knowledge
• Ability to quickly assess Recovery strategy and other activity that may require change and subsequent assessments of changes
• Frequent interaction with Data and Analytics on complex reporting items including NPV annuity valuation and overall expense effectiveness
• Expected interaction with all regulatory agencies at both the federal and state levels given the legal activity executed in each jurisdiction. Presentation of bank performance and material may be periodically necessary
• Frequent engagement with regulators including the OCC CFPB FRB FDIC and OSFI

Education & Experience:

• 10 years of experience in the Financial Services Industry including 5 years management experience within a collections function
• Legal expertise experience & sound legal judgment
• Strategic thinker
• Skilled leader high confidence low ego inspiring to professionals operates through influence motivates and develops leadership teams
• Delivers on objectives focuses on what matters and can work across silos to build effective working relationships
• Clear concise communicator capable of influencing positive outcomes
• Comprehensive knowledge of principles policies and practices related to operations is required
• Demonstrated ability to initiate and coordinate projects involving multiple functional areas of the Company
• Demonstrated ability to make sound and cost-effective business decisions in an ever changing dynamic environment
• Superb problem solving skills and ability to quickly apply effective conflict resolution strategies
• Excellent written and verbal communication skills required with ability to successfully communicate and influence all levels of the organization a must

Customer Accountabilities:

• Maintains legal and regulatory adherence within all activity within the unit
• Determines customer engagement points and work with others in USCA to refine accordingly

Shareholder Accountabilities:

• Yields maximum recoveries on loss accounts while maintaining operational expense controls
• Sustains timely and regulatory adherent activity

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Occasional
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.