Receptionist/Care Navigator
Receptionist/Care Navigator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We have an exciting opportunity for an enthusiastic and pro-active part-time receptionist to join our team based at Mersea Island Medical Practice for 18 hours per week.
Our GPs nurses and clinical teams dont exist in isolation. For effective patient care we need a strong and supportive administration team who keep each branch operating at its best and most efficient. The role of a receptionist is critical to the smooth day to day running of the practice and the focus is on supporting patients to access the appointment most suited to their needs and responding to all queries in a timely manner.
Reception duties include:
- Answering the telephone in a polite and professional manner with a focus on supporting patients to access the appointment most suited to their needs and responding to all queries in a timely manner.
- Take messages as appropriate.
- Efficient use of the appointment system booking appropriate clinicians including Extended Access (EA) appointments recording sufficient and accurate information.
- Liaising professionally between clinical admin staff patients and other agencies to carry out appropriate tasks including but not exclusively: Patient Access Requests how to use on line services/portals copies of text results and letters.
- Completing tasks in a timely manner accurately and ensuring actions are communicated between patients and other agencies reporting any issues arising to a senior member of staff.
- Processing post (incoming and outgoing) including liaising with workflow and courier other services as required maintaining confidentiality and ensuring data breaches are minimised.
- Actioning prescription requests accurately timely and in line with current policy.
- Providing results to patients on request of clinicians as indicated on tasks and email giving basic information with no elaboration. Escalating any additional request for information to an appropriate clinical member of the team.
- Ensuring that new registrations are dealt with in a timely manner and that all information entered onto the clinical system is accurate with a focus on attention to detail. Any gaps in information are followed up and actioned immediately.
- Explaining practice policies to a new patient and those requiring temporary registrations following the current guidance issued.
- Scanning documents and appropriate records accurately and in a timely manner into the clinical systems ensuring that the documents are legible.
- Liaising with the advance nurse practitioner (ANP) and care homes regarding ward rounds.
- Giving out and receiving specimens following the strict procedures in place.
- Advising patients of charges for private services accepting payment and issuing receipts.
- Responding to all queries and requests for assistance escalating to senior team members to reduce the risk of incidents and complaints.
- Entering requests for home visits and late calls onto the computer including all relevant information and where necessary refer to the duty doctor.
- Ensure reception and waiting areas are kept tidy and free of debris. Reporting all health and safety issues to an appropriate member of staff.
This list is not exhaustive and may be subject to change at request of the operations manager and GP partners.
About the Candidate
To be considered for this position you will the following:
- A good standard of education including Maths and English.
- Experience of working and providing customer services ideally receptionexperience.
- Experience working within primary care beneficial however this is not essential.
- Strong IT skills and be able to usecomputer basedsystems.
- Experience ofSystmOne would be desirable however full training will be given to a suitable candidate.
- Excellent communication skills both written andorallyandhave good social skills.
- Friendly and positive approach towards patients and other visitors either in person or over the telephone.
Some flexibility isrequired as you will sometimes need to workadditionalor alternative hours to cover for colleagues.
About Us
We are part of the Colte Partnership which is a GP super-partnership formed in June 2017. It brought together 8 local GP surgeries across Colchester and Tendring serving approx. 80000 patients. With the combined workforce skills and knowledge we are in a unique position to assist our patients across the county.
We pride ourselves on working to be at the forefront of Primary Care in our region and have many exciting ventures on the horizon. Each of our branches has its own character and family friendly ethos which is why our patients love coming to us (and tell us so in our regular patient surveys). However being a large partnership means we can offer so much more than a local branch can by itself with specialist clinics social prescribing and innovative support such as regular dementia cafes.
We strive to look after our employees as well with generous annual leave flexible and family friendly working and support during difficult times such as free counselling.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for a Basic Disclosure to be made to the Disclosure and Barring Service to check for any unspent criminal convictions.
Employment Type
Full-Time
