Account Manager

• Medical Dental & Vision Benefits
• 401(k) matching
• Paid time off
• Parental leave
• Training & development
• Wellness resources

• Responsible for all technical activities within the assigned accounts.
• Function as the primary contact with the clients program coordinator and other key personnel
• Oversee and institute dispute resolution procedures necessary to meet the service and quality requirements on assigned accounts
• Analyze and appraise the effectiveness of operating procedures and processes of the accounts assigned
• Update and communicate on an ongoing basis with internal and external clients on program specifics.
• Provide support to the Vice President of Strategic Accounts as it relates to the management of new and existing accounts with insurance and non-insurance partners.
• Participate on sales and marketing calls as necessary to ensure a smooth transition of accounts
• Deliver presentations to PDR Owners School district meetings the PDR annual convention and the Strategic Marketing Committee as requested
• Analyze and recommend programs and procedures that are in the best interest of all parties
• Other duties as assigned

• Knowledge of Microsoft Office applications (Outlook Word Excel)
• Knowledge of marketing sales and operations within our company
• Knowledge of cost analysis techniques
• Knowledge of XactAnalysis RMS and other dispatch and reporting of claim transaction systems
• Customer service and communication skills
• Typing and administrative skills
• Priority Management skills
• High organizational skills
• Public speaking skills
• Stress management and composure
• Ability to learn and operate our primary operating systems: RMS Xactimate PDConnect Contractor Connection ADP SharePoint and OneDrive
• Ability to create documents
• Ability to answer and communicate with customers and staff over the phone
• Ability to work office equipment (fax scanner printer phone system computers)
• Ability to work independently and make decisions
• Maintain a level of confidentiality
• Ability to maintain a satisfactory background check
• Ability to follow our Paul Davis Values Vision Mission and 10 Serving Basics

• High School Diploma or GED required
• Bachelors Degree or equivalent field experience
• Experience and knowledge of the systems used in dispatch and reporting claim transactions

• Restoration and or insurance carrier/industry experience
• Certification(s) in Claims Handling

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results